Hotel Front Office Executive

2 days ago

Singapore A HOTEL BUGIS PTE. LTD. Full time
Roles & Responsibilities

The Front Office Executive is responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries. This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience.

Requirements:

  • Fluent in English and a good Communicator
  • Well versed with computer
  • Service oriented with experience in the service sector

Key Responsibilities:

  • Guest Reception: Warmly welcome and greet all guests upon arrival. Manage check-in and check-out procedures efficiently.
  • Reservations Management: Handle room reservations, cancellations, and modifications accurately. Ensure all guest information is recorded correctly in the hotel's system.
  • Customer Service: Address guest queries, concerns, and complaints promptly. Provide information about hotel amenities, services, and local attractions.
  • Billing & Payments: Process payments, issue invoices, and maintain accurate billing records. Handle cash transactions and ensure proper cash management.
  • Communication: Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
  • Record Keeping: Maintain accurate records of room occupancy, guest profiles, and other relevant data.
  • Compliance: Ensure adherence to hotel policies, procedures, and safety standards. Maintain confidentiality of guest information.
  • Team Support: Assist colleagues with tasks as needed to ensure smooth front desk operations.

Qualifications:

  • Education: Min O level.
  • Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage. Candidates with no related experience will also be considered as on- the-job training will be provided
  • Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Hours:

Shift-based work, including weekends and public holidays.

Reporting To:

Duty Manager

Only Singaporeans and Singapore PR to apply

Write in to us with your latest resume, expected salary and attach a recent photograph to acc@amrisehotel.com

We regret that only short-listed candidates will be notified.

Tell employers what skills you have

Front Office
Ability to Multitask
Housekeeping
Interpersonal Skills
Exceptional Customer Service
Hospitality Industry
Compliance
Cash Management
Customer Service
Hotel Management

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