Front Office Manager

4 weeks ago

Singapore VILLAGE HOTEL KATONG Full time
Responsibilities

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.

  • Responsible for the effective, efficient, and profitable functioning of the Front Office department.
  • Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
  • Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
  • Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
  • Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
  • Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
  • Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
  • Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
  • Collaborate with Human Resources for manpower-related matters.
  • Make plans for succession planning to ensure the development of future department heads.
  • Perform other job duties and projects as directed.

Requirements

  • Diploma in any field
  • At least 5 years of relevant experience, with knowlege in Opera
  • Team player with positive attitude, enthusiasm and initiative
  • Able to work under pressure and in a fast paced environment
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