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Front Office Manager
2 weeks ago
The role of a seasoned professional in the hospitality industry requires overseeing front office operations. As a key member of our team, you will be responsible for ensuring exceptional service and creating memorable experiences for our guests.
- Assist with new employee orientation and training to guarantee seamless onboarding.
- Ensure all front desk personnel are informed and trained on changes in policies and procedures to maintain high standards.
- Continuously monitor, study and evaluate front office operations, proposing necessary improvements to enhance efficiency.
- Plan, prepare and conduct daily front office briefings to address any issues or concerns.
- Handle complaints or incidents/accidents occurring in the hotel when necessary, maintaining a calm and professional demeanor.
- Respond to emergency calls, fire alarms, power failures, computer and medical attention, coordinating with respective departments and contacts.
- Supervise all front desk assistants assigned to your shift, ensuring all tasks are performed and completed efficiently.
The ideal candidate will possess strong interpersonal and problem-solving abilities, as well as effective communication skills to interact with all levels of management and colleagues.
Key qualifications include:
- A minimum of 3-5 years of front office experience.
- Good communication skills to ensure seamless interactions with guests and colleagues.
- A service-focused personality is essential to deliver exceptional guest experiences.
- Prior working experience with Opera or related systems.
- A Diploma in Hospitality Management or equivalent.
