IT Service Delivery Manager

7 days ago

Singapore TALENTSIS PTE. LTD. Full time

Overview
Our client, a security solutions provider, has been established for more than 25 years, with a strong reputation in the industry. They specialize in delivering comprehensive turn-key security systems, from design and integration to maintenance and support, serving clients in government, trade and commercial sectors. They are looking for a Service Delivery Manager to join their team and contribute to their ongoing success.
Job Responsibilities
Lead troubleshooting efforts for complex environments to identify and eliminate network or system configuration issues
Lead the troubleshooting and performing of root cause failure analysis for infrastructure issues
Manage the delivery of infrastructure across AWS environments, on‐prem, VMware, and hyper-converged technology, ensuring alignment with SLAs and customer expectations
Oversee daily operational environments, including incident management, service requests, change control, and problem resolution
Contribute to project and transition plans, schedules, budgets, resource allocation, and risk management strategies for OT/IT Infra & Apps projects, aligning with Industry 4.0, Whole-Of-Government (WOG) and IM8 standards
Spearhead the creation of ITSM processes and IT Service Desk setup, including ticketing system implementation, utilizing the ITIL framework to enhance service efficiency
Lead and focus on strategically preparing and building the day-2 / operational plan, such as engineer work schedules, annual operation activity calendars, preventive maintenance (PM) schedules, patch management schedules, and audit activity
Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements
Oversee infrastructure resource allocation and capacity planning to ensure optimal service delivery and performance
Collaborate with cybersecurity teams to monitor and maintain security controls, addressing vulnerabilities proactively. Provide reporting and documentation with detailed service delivery reports, tracking SLAs, KPIs, and incident metrics
Responsible for operation CAPEX & OPEX such as asset management updates (CMDB), software & licenses renewal, hardware maintenance renewal, and vendor support reviews
Prepare and present weekly and monthly reports to client stakeholders on

  • Manager, IT Service Delivery, ETS

    2 weeks ago

    Singapore Delivery Hero Full time $80,000 - $120,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • Service Delivery Manager

    2 weeks ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Requirement** - Diploma/Degree in Computer Science/Information Technology or any related discipline - At least 5 years of relevant experience of IT Managed Services, Service Delivery experience - IT Service Management, ITIL Practitioner or ITIL Foundation - Proficient in at least two to three technical competencies in Network, System, Oracle, SQL, HP...

  • Customer Service

    1 week ago

    Singapore L D S DELIVERY SERVICE Full time

    1 year exp **Roles & Responsibilities** **1) Customer Service** - Liaise with customers and the operation team. - communicate and arrange the jobs orders. - Upkeep and perform system regularly. **2) Administration** - computer literate. - Prepare debtors listing and send reminders for late payment. - Perform ad-hoc duties assigned by Supervisor. -...

  • Delivery Driver

    1 week ago

    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    **Delivery Driver Job Description Template** We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order...

  • Technical Delivery Manager

    2 weeks ago

    Singapore POWER IT SERVICES Full time

    **Technical Delivery Manager** - Total Yrs. of Experience* 15+ years - Relevant Yrs. of experience* 12+ years - Detailed JD *(Roles and Responsibilities) - Accountable for end-to-end delivery of pre-project to post-go-live support. - Responsible for Leading multiple delivery streams to deliver successful project outcomes. - Plan, track and manage budgets &...

  • Program Delivery Lead

    2 weeks ago

    Singapore PALO IT Full time

    **Who We Are** **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum...

  • Program Delivery Lead

    2 weeks ago

    Singapore Palo IT Full time $120,000 - $180,000 per year

    Who We AreBuild. Scale. Sustain.PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and...

  • Manager, Service Delivery

    2 weeks ago

    Singapore NCS National Council of Social Service Full time

    **[What the role is]** Oversee data and systems that enable the development and growth of effective services and initiatives that meet the needs of service users. **[What you will be working on]** Be part of a team that seeks to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity....

  • Program Delivery Lead

    1 day ago

    Singapore PALO IT Full time

    Join to apply for the Program Delivery Lead (People Manager)role at PALO IT PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We are small enough to care locally, big enough to...

  • Program Delivery Lead

    1 day ago

    Singapore PALO IT Full time

    PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. We...