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Customer Advocate

2 weeks ago

Singapore beBeeCaregiver Full time $40,000 - $60,000
Job Title: Customer Advocate

We are seeking a professional to act as a liaison between customers and our team of caregivers, ensuring seamless deployments and resolving customer queries in a timely and professional manner.

About the Role:
  • Act as primary point of contact for customers, addressing their needs and concerns
  • Facilitate smooth deployments by coordinating with caregivers and customers
  • Follow up with customers on their experience with our caregivers
Key Responsibilities:
  • Manage schedules of different customers and caregivers
  • Answer customer inquiries regarding products and services
  • Handle customer complaints, provide solutions and alternatives within time limits, and follow up for resolution
Requirements:
  • Degree or diploma equivalent
  • Three years of experience in customer-facing roles
  • Ability to remain calm under stressful situations
Benefits:
  • Ongoing training and development opportunities
  • Flexible work arrangements
  • A supportive and collaborative work environment
Career Growth Opportunities:
  • Promotion opportunities within the company
  • Professional growth through advanced training programs