Technical Customer Advocate

2 days ago

Singapore beBeeCustomer Full time $90,000 - $120,000

This role is not an immediate opening but a future addition to our team. We collaborate with our customers to resolve issues and help them effectively utilize our tools.

Job Overview
  • We partner with customers via phone, live chat, and email to deliver effective solutions.
  • Our customer advocates apply troubleshooting frameworks to identify, recreate, and investigate technical queries.
  • We empower our software experts to diagnose and resolve product issues, ensuring a seamless experience for our customers.
  • Utilizing internal resources and tools, our team learns and adapts to a growing product and industry landscape.
  • Our customer advocates apply business acumen in interactions to proactively identify opportunities for growth through software usage.
  • We work closely with teams such as Customer Success and Product to retain and grow customers on our platform.
  • Our team members serve as role models and trusted advisors, showcasing our company values and a customer-centric approach in every interaction.

Key Responsibilities:

  • We engage directly with HubSpot customers across all product lines and channels.
  • Partnering with customers, we resolve issues and provide tailored solutions that meet their needs.
  • We strive to deliver a human-centered, helpful, and consultative support experience through creative problem-solving and effective communication.
  • We aim to deliver high-quality service to a consistent number of customers daily.

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