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Optics Customer Technical Advocate

3 weeks ago

Singapore NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

**What you will learn and contribute to**

The Optics Customer Technical Advocate (CTA) is the primary technical liaison between the customer and Nokia Care organisation for technical support activities and builds trusted advisor relationship with his / her designated customer, advocating for customer interests within Nokia.

As part of the team, you will:

- Act as a resource having up to date, detailed technical knowledge of your designated customer network as well as product expertise. Provides technical guidance to software service team to deliver customer-oriented solutions.
- Represent Technical Support Service in front of customer managing difficult situations and conflict resolutions.
- Represent customer (interests) within Nokia for Technical Support Service activities.
- Work actively with internal and external stake holders, tools and processes to ensure open issues are resolved in an efficient and timely manner.
- Provide customer-facing communication regarding operational, technical and quality issues including timely recommendations to customer.
- Provide analysis of Product Release notes and Alerts to the customer.
- Provide technical guidance for Upgrades/Retrofits, if within the scope of the contract.
- Maintain information about customer network in relevant databases.
- Work closely with Care Program Management (CaPM) to achieve highest level of customer satisfaction.
- Share sales opportunities with Care Program Management (CaPM) or Sales.

**Your skills and experience**

You have:

- Bachelor in Telecommunication/Computer Networking Engineering/Electronics and/or equivalent
- Minimum 5 years of relevant technical experience in network deployment or technical support role
- Knowledge on Nokia Optical & Fixed Network products/solutions is a plus
- Excellent command of both spoken and written English
- Good organizational, negotiation and communication skills
- Team player, and able to work on own initiative

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.