Executive Customer Advocate

19 hours ago


Singapore beBeeCustomerExperience Full time $90,000 - $120,000
Job Title: Executive Customer Advocate

About the Role:
We are seeking an experienced customer advocate to lead our team of high-performing customer service agents. As an executive customer advocate, you will play a crucial role in ensuring we deliver an outstanding customer experience globally.

Key Responsibilities:
  • Lead a team of customer service agents across multiple channels
  • Manage initiatives aimed at streamlining operations and improving customer experience metrics
  • Collaborate cross-functionally with teams to improve workflows and processes
  • Provide best-in-class customer experiences through effective stakeholder management and task management

What We're Looking For:
An experienced people leader with a proven track record of guiding and developing teams. You are motivated by creating seamless experiences for our highest value clients and have a minimum of 3 years of relevant experience in an enterprise customer support setting.

Benefits:
  • Ongoing training and development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for growth and advancement

How You'll Make a Difference:
By leading our customer service team, you will play a critical role in shaping the customer experience and driving business results. Your expertise and leadership skills will enable us to deliver exceptional customer experiences, build strong relationships, and drive long-term success.

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