Executive Customer Advocate

1 day ago

Singapore beBeeProfessional Full time $4,500 - $6,000
Job Description

Key Responsibilities:

  • Customer Communication: Communicate clearly and effectively with customers, addressing inquiries and concerns with empathy and efficiency.
  • Personal Data Protection: Provide expert advice on personal data protection and ensure compliance with relevant privacy regulations.
  • Service Standardization: Standardize customer service responses to maintain a consistent, high-quality experience across all channels.
  • Feedback Analysis: Gather and analyze customer feedback to drive continuous improvements in service delivery.
  • Issue Resolution: Collaborate with internal teams to resolve complex issues and deliver seamless support.
  • Process Improvement: Identify opportunities to enhance customer experience and streamline service processes.
  • Relationship Building: Follow up to ensure full resolution of customer concerns, building strong and lasting relationships.
  • Performance Tracking: Track key customer service metrics such as response time and resolution rate to ensure performance targets are met.
  • Policy Development: Contribute to the evolution of customer service policies that support our commitment to excellence.
  • Proactive Support: Engage in proactive retention efforts, offering tailored support to meet customer needs.
What We're Looking For:
  • Enthusiastic and customer-focused individuals who take pride in creating positive experiences.
  • Proven experience in a customer service role with a solid understanding of best practices.
  • Knowledge of personal data protection and how to apply it in daily work.
  • Excellent communication and interpersonal skills – professional, clear, and friendly.
  • Strong problem-solving abilities and a proactive approach to resolving concerns.
  • Team players who enjoy working with others, sharing knowledge, and learning new things.
  • Detail-oriented multitaskers who can thrive in a fast-paced environment.
  • A passion for continuous improvement and making processes better.
  • Availability to work on weekends.

We believe in continuous learning, open communication, and always looking for ways to improve. If you're enthusiastic about serving customers and want to grow your career in a collaborative and evolving environment, this could be the perfect fit.

Required Skills and Qualifications
  • Techsavvy
  • Microsoft Excel
  • Customer Experience
  • Continuous Process Improvement
  • Interpersonal Skills
  • Problem Solving
  • Adaptability
  • Compliance
  • Attention to Detail
  • Time Management
  • Customer Satisfaction
  • Team Player
  • Data Privacy
  • Service Delivery
  • Customer Service Experience

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.

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