Customer Support Advocate

6 days ago


Singapore ADEMCO (FAR EAST) PTE LTD Full time

**Job Summary**:
Be part of a dynamic team in account management focusing on delivering excellence to ensure service quality satisfaction. The Customer Advocate is an expert in account management and customer support function, focusing on delivering excellence to ensure service quality satisfaction.
- Provide excellent customer support
- Effectively handle and manage customers’ feedbacks and complaints
- Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
- Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
- Work closely with team members to ensure accurate and timely delivery of services
- Participate actively in the customer retention program and strategy
- Tracks and assist in collection of outstanding payments in relation to the income generated from your department
- Ad-hoc duties such as billing and filing
- Perform other duties or projects assigned
- Meticulous, organised and an effective team player

**Job Requirement**:

- Minimum Diploma level and above with 3-4 years of experience in service-related industry
- Meticulous, organised and an effective team player
- Good command of English, written and spoken, as well as proficiency in Mandarin (to liaise with Chinese
- speaking clients)
- Immediate commencement



  • Singapore beBee Careers Full time

    Technical Support Specialist RoleThis is an ideal position for a professional with experience in customer-facing support and technical expertise. As a Technical Support Engineer, you will provide high-level assistance to customers across the APJ region through extensive product knowledge of Amplitude.The successful candidate will leverage their specialized...


  • Singapore beBee Careers Full time

    Job Title: Customer Experience AdvocateWe are seeking a highly skilled and dedicated individual to join our team as a Customer Experience Advocate. In this role, you will be responsible for ensuring that customers receive exceptional service and support.The ideal candidate will have a strong background in customer service and a passion for delivering...


  • Singapore beBee Careers Full time

    As a Customer Support Expert, you will be the first point of contact for customers experiencing issues with Amplitude. You will be responsible for answering and/or escalating all support tickets via email and chat, driving resolution, and ensuring that all tickets meet service level agreements.You will work closely with Product and Engineering to advocate...


  • Singapore beBee Careers Full time

    Customer Experience Advocate RoleAbout the JobWe are seeking a highly skilled Customer Experience Advocate to join our team. In this role, you will be responsible for delivering exceptional customer experiences through effective issue resolution and proactive engagement.Main Responsibilities:Issue Ownership: Take ownership of customer issues, communicate...


  • Singapore beBee Careers Full time

    Customer Experience AdvocateWe strive to deliver exceptional customer experiences, and our team of talented professionals is dedicated to fostering a culture that champions customer satisfaction.


  • Singapore beBee Careers Full time

    Customer Experience AdvocateWe are seeking a skilled professional to attend to customer inquiries via multiple mediums, handle inbound and outbound calls and emails, and maintain accurate records of conversations in our system.


  • Singapore beBee Careers Full time

    Job Title: Customer Service AdvocateOverview:The ideal candidate will be a highly energetic and goal-oriented individual with a passion for delivering exceptional customer service. They will be responsible for attending to customer inquiries, upholding excellent standards of professionalism, and collaborating with internal departments to ensure seamless...


  • Singapore Stamped.io Full time

    **About Stamped.io**: Stamped.io is an AI-powered eCommerce marketing platform that enables direct-to-consumer brands to accelerate business growth by enhancing user engagement, increasing revenue, and improving customer satisfaction through Reviews & Ratings, Q&A, Visual Marketing, Loyalty & Referrals. Our constant focus on customer success and seeking new...


  • Singapore beBee Careers Full time

    Customer Experience AdvocateIn this exciting role, you will be part of a dynamic team that delivers exceptional customer experiences. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving complaints, and maintaining accurate records of customer interactions.You will also need to stay up-to-date with industry trends...


  • Singapore beBee Careers Full time

    Customer Experience Advocate">Maintain meticulous attention to detail in daily tasks.Work effectively in a fast-paced environment with multiple priorities.Develop strong communication skills to ensure customer satisfaction.Key SkillsOrder management from planning to execution.Excellent customer service skills.Ability to multitask in a dynamic...