Technical Customer Advocate

2 weeks ago

Singapore beBeeTechnologist Full time $180,000 - $200,000
Overview

This role involves providing technical support to clients to ensure a superior customer experience and resolving any technical issues that may arise.

The Key Responsibilities
  • Deliver exceptional customer service
  • Improve infrastructure tooling, observability, and automation
  • Resolve incidents efficiently
  • Handle service requests and provisioning by customers
  • Support partners and regional teams as part of a global team
  • Participate in on-call rotation and provide 24/7 off-hours support
  • Contribute to making the production environment more efficient, less error-prone, etc.
The Ideal Candidate
  • 5-10+ years' experience in a technical role (software development, technical support, QA, etc.)
  • Strong knowledge of TCP networking, concepts, and troubleshooting
  • Unix/Linux System Administration skills
  • Programming experience in at least one of: Java, C, or .NET
  • Excellent English communication skills, both written and verbal
  • Strong personal commitment to quality and customer service
  • Ability to take initiative in a dynamic working environment
Desired Skills
  • Messaging protocols: JMS, MQTT, AMQP, REST
  • Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
  • Use AI analytics to gain insights from customer interaction patterns and improve service delivery
  • Deploy natural language processing (NLP) tools for intelligent ticket routing and sentiment analysis
  • Leverage predictive analytics to anticipate customer needs and proactively address potential issues
  • Cloud computing environments: AWS, GCP, Azure, etc.
  • Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication
  • Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform
Why You'll Thrive Here
  • We have a talented team you'll love working with.
  • We prioritize work-life balance and encourage our employees to love what they do.
  • We offer a hybrid work model to create an inclusive environment for everyone.
  • We live by our core values every day: craftsmanship, trust, courage, freedom, momentum, humility, and human experience.
  • Our training programs are top-notch.
  • We're proud of our impressive customer lineup.
  • We keep things simple and fun.
  • We're one of the top-ranked employers on Glassdoor.
  • We have a sense of humour and make cool videos on cool topics.

We value diversity and inclusion, which drive innovation and growth in business and life. We strive to create a safe and enriching workplace where you can be yourself. If you want to excel in your career and feel supported, we invite you to join us. Accommodations are available upon request for anyone participating in the hiring process. We thank all candidates for their interest; however, only those selected to continue in the selection process will be contacted.

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