Customer Growth Advocate

7 days ago

Singapore beBeeCustomerSuccess Full time $80,000 - $120,000

We are seeking a dedicated and results-driven professional to join our team as a Customer Growth Advocate. This role focuses on customer satisfaction and service fulfilment, ensuring that our customers achieve their desired outcomes while using our products and services.

Key Responsibilities:

  • Serve as the principal point of contact for product/service adoption, consumption, and renewal, while building and maintaining strong customer relationships.
  • Guide new customers through the onboarding process, ensuring a smooth transition and immediate value realization.
  • Proactively engage with customers to understand their business needs and requirements, ensuring they receive maximum benefits from our products and solutions, addressing and preventing any potential issues.
  • Gather and analyse customer feedback to improve product and service offerings as well as service delivery.
  • Work closely with support team to efficiently resolve customer issues.
  • Monitor customer health metrics and develop strategies to improve customer satisfaction and retention.
  • Identify opportunities to expand customer accounts through upselling and cross-selling additional products and services.

Requirements:

  • A minimum of 5 years in Customer Success.

About this role:

This is an exciting opportunity to drive growth and success for our customers. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply.

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