Customer Service Advocate

4 days ago

Singapore beBeeCustomerService Full time $3,000 - $4,500

Job Title: Customer Service Advocate

Job Summary:

The primary objective of this role is to deliver exceptional customer experiences through timely and efficient handling of bookings, inquiries, and issues.

  • Receive and process bookings promptly to meet customer expectations;
  • Offer alternatives and convert information calls into sales opportunities or identify additional revenue streams;
  • Respond to customer inquiries with accurate and consistent information on custom requirements, transit times, and pricing;
  • Collaborate with internal teams to resolve customer issues efficiently;
  • Identify areas for improvement and implement changes to enhance customer satisfaction;
  • Adhere to customer service procedures outlined in departmental manuals.
Key Responsibilities:

This position requires a results-driven individual who can multitask effectively, commit to delivering exceptional service, and demonstrate flexibility with shift and non-shift arrangements.

  • Ability to work under pressure;
  • Effective communication skills;
  • Problem-solving and analytical skills;
  • Customer-centric approach.
Benefits:

This role offers a competitive compensation package and opportunities for growth and development.

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