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Delightful Guest Experience Specialist

3 weeks ago

Singapore beBeeCustomerService Full time
Job Overview">

The Guest Experience Host is responsible for delivering exceptional service to guests at all stages of their stay. This role requires a team-player who is passionate about providing the highest quality of service, with a focus on multi-tasking, learning and taking on new challenges.

Key Responsibilities">
  1. Communication with guests, including pre-arrival, during stay and post stay.
  2. Responsible for correspondence with guests for any inquiries, special requests, reservations, etc.
  3. Enhance the guest experience by providing efficient, friendly, and personalized service.
  4. Handle and monitor guest feedback from guest satisfaction surveys and other channels.
  5. Report to Guest Experience Manager and assist with necessary duties.
Required Skills and Qualifications">
  • Possess minimum GCE