
Delight Our Guests
1 week ago
Customer Service Representative
As a Customer Service Representative, you will be the primary point of contact for our guests. Your role will involve handling customer calls and responding to enquiries, complaints, and feedback in a timely manner.
You will also be responsible for greeting and directing guests to their designated rooms, ensuring that all necessary actions are taken to delight our customers based on established Standard Operating Procedures (SOPs).
Additionally, you will work collaboratively with your team to achieve targeted sales goals and provide basic technical support for any technical errors that may arise in the outlet.
Your tasks will include accurately processing billing according to SOP and maintaining the tidiness of rooms before and after guest stays.
Requirements
- Previous experience in the service industry is preferred but not mandatory.
- Strong service orientation, friendly, and cheerful personality.
- Excellent communication and interpersonal skills.
- Able to perform split shifts, work on weekends, and public holidays as required.
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