Delightful Guest Experience Expert

1 week ago

Singapore beBeeCustomer Full time $2,500 - $4,500

We are seeking a highly skilled and customer-focused professional to join our team. The ideal candidate will be responsible for delivering exceptional service to our guests and ensuring that their experience at Marina Bay Sands is nothing short of outstanding.

Key Responsibilities:

  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g., hotel arrangements, transportation arrangements, dining arrangements, etc.).
  • Conduct guided MBS Casino familiarization tours for guests.
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons.
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests' feedback and with objective to enhance the service standards for guests.
  • Assist with execution of Special Events and Promotions.

Requirements:

  • Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders
  • Prior experience in a Hospitality or Customer Service role preferred.

Competencies:

  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Proficient in Microsoft Windows, Word and Excel.
  • Able to work on rotating shifts, public holidays and weekends.

About Us:

We are committed to providing our guests with an unparalleled level of service and ensuring that they have an unforgettable experience at Marina Bay Sands. If you are a motivated and customer-centric individual who shares our vision, we would love to hear from you.

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