Guest Experience Expert

4 weeks ago

Singapore St. Regis Hotels & Resorts Full time
Overview

Guest Experience Expert (Front Office) at St. Regis Hotels & Resorts

Location: The St. Regis Singapore, 29 Tanglin Road, Singapore. Schedule: Full Time. Position Type: Non-Management. Located remotely: No.

Position Summary

Our jobs aren't just about giving guests a smooth check-in and check-out. We aim to build an experience that is memorable and unique. Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Responsibilities
  • Deliver a range of guest services that guide guests through their entire stay.
  • Move around the work space as needed to complete tasks efficiently and effectively.
  • Process operational needs and address guest requests in a timely manner.
  • Complete reports and share local area highlights as part of the guest experience.
Qualifications
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: No related work experience required.
  • Supervisory Experience: No supervisory experience required.
  • License or Certification: None.
Physical and Workplace Requirements

Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and may perform movements such as moving, lifting, carrying, pushing, and pulling objects weighing up to 10 pounds without assistance.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Be part of a portfolio of brands with Marriott International and explore opportunities at St. Regis. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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