Guest Experience Leader

Roles & ResponsibilitiesKey Responsibilities:• Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival...

**Job Description**: - To ensure that all guests are welcomed with warmth. - To engage the guests when they are in queue to recommend our signature dishes and provide required assistance. - If there are big group of guests, let the guests know of our seating policy when they are in the queue. - To engage interested mall patrons in our promotions and to try...

Roles & ResponsibilitiesBe part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality careerThe Guest Service Team Leader (Concierge) plays a primary role in managing and supervising front office concierge operations to ensure a positive arrival and departure experience for all guests. This includes reception...

**Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us! The **Guest Service Team Leader (Guest Relations) **is responsible in creating extra-ordinary and highly personalized guest experiences by recognizing and engaging actively with hotel guests. He/She will also support...

Located in the iconic National Gallery, Odette is a three Michelin starred fine dining restaurant by Chef-Owner Julien Royer. Odette presents modern French cuisine guided by Julien's lifelong respect for seasonality, terroir and artisanal produce. Odette is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless...

The Guest Experience Manager oversees the VIPs and concierge functions, ensuring compliance with hotel standards and creating memorable guest experiences. This role coordinates with various departments to anticipate and meet guest needs and is well-versed in product knowledge to provide informed recommendations. The Guest Experience Manager manages the team...

MetroResidences is building on our passion for the guests, upgrading the overall guests' experience, and taking it to the next level. We are looking for a **Guest Experience Specialist **to help us retain our core customer base. In this role, you will deal directly with our guests/customers to find out what issues they are facing, how we may improve our...

**An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel...

**An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels**: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel...

A Guest Experience Associate will serve as the welcoming face and ambassador of Raffles Hotel Singapore. The primary responsibility is to ensure that all guests receive exceptional service and assistance from the moment they enter the Lobby until they depart. This role will play a key role in creating a warm, inviting atmosphere and providing personalized...

**Additional Information** **Job Number**25039239 **Job Category**Rooms & Guest Services Operations **Location**The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, 247911 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

Join Our TeamWe are a dynamic and innovative company that prides itself on delivering exceptional guest experiences. Our team is passionate about creating memorable moments for our guests, and we're looking for someone who shares our vision.The Ideal CandidateWe're looking for a highly organized and detail-oriented individual who can effectively manage...

**Guest Experience and Engagement**:You will uphold and deliver unrivalled service standards - Welcome all guests that approach or walk-by the front desk - personalized greetings whenever possible. - Manage the guest & VIP registration process seamlessly. - Lead guest engagement as the main point of contact at the front desk. - Respond to all guests’...

The Executive, Guest Experience will support the Singapore Cluster of serviced residences and hotels by managing its online reputation. He or she will report directly to the Senior Manager, Social Media & Call Centre. He or she will be responsible for the following: **Reviews** - Monitor all reviews for the Singapore Cluster of properties and respond to the...

The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge, ensures that the highest level of hospitality, delivering F&B services, Concierge services and creating an experience throughout guest stay. **Knowledge and Experience** - Minimum ‘O’ level qualification - Diploma or Degree from preferably hospitality or...

**Responsibilities** - Communications with guests/customers pre, during and post-sales - Be the primary point of contact and build long-term relationships with customers. - Oversee the development and execution of the customer loyalty program to recognize and reward our customers. - Track, measure, and report on digital marketing campaigns across all digital...

**Additional Information** **Job Number**25022012 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

**Singapore** **PARKROYAL COLLECTION Pickering, Singapore** **Rooms** **Job Grade** Full-time Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building. Our sustainable project design and green...

**Job Overview Guest Services Leader plays a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Services Agent’s execution of the consistent Holiday Inn Express guest experience. At **Holiday Inn Express® **we want our guests to relax...

Roles & Responsibilities Join Us as a Guest Experience Specialist – Where Every Moment Counts Are you passionate about creating unforgettable moments and making guests feel truly valued? Do you excel in a vibrant, dynamic team environment and take pride in delivering exceptional service? If so, we want YOU to be part of our team Why Choose Us? Set along...