Guest Experience Leader
3 days ago
This is a unique opportunity to make a meaningful impact on our guests' experiences. As a Guest Experience Leader, you will oversee all guest interactions, ensuring a warm and welcoming atmosphere at our restaurant.
The ideal candidate will possess exceptional communication skills, be highly engaging with guests and colleagues alike, and be able to build strong relationships.
- Oversee all guest interactions, recognising and welcoming repeat guests by name.
- Engage with guests in conversation to build rapport and ensure their satisfaction.
- Take ownership of guests' complaints and preferences, resolving issues promptly and effectively.
Additional responsibilities include managing daily restaurant operations, maintaining quality and consistency of products, and participating in training sessions.
Our team is passionate about creating timeless destinations and thought-leading experiences. We believe in taking care of our people, so they can take care of others.
Benefits include medical and insurance coverage, employee dining discounts, celebrations for key milestones, and one month sabbaticals for long-service individuals.
Required Skills and Qualifications:- Exceptional communication and interpersonal skills.
- Ability to build strong relationships with guests and colleagues.
- High level of engagement and enthusiasm.
- Ownership and accountability for guest experiences.
- Medical and insurance coverage.
- Employee dining discounts.
- Celebrations for key milestones.
- One month sabbatical for long-service individuals.
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