Guest Experience Team Leader

6 days ago

Singapore beBeeExcellence Full time $3,500 - $5,500

Guest Experience Team Leader

 

The role of Guest Experience Team Leader is a crucial part of delivering exceptional guest experiences. We are seeking a dedicated and enthusiastic individual to join our team in this exciting opportunity.

This position requires someone who thrives in a fast-paced environment and is passionate about providing outstanding service, managing multiple tasks with ease, and working collaboratively as part of a high-performing team.

Key Responsibilities:

  • Oversee and coordinate all aspects of a guest's stay experience, from anticipating their needs to exceeding their expectations.
  • Build meaningful connections and maintain strong relationships with guests, addressing their inquiries, concerns and feedback promptly and professionally.
  • Proactively seek opportunities to enhance their experience during their stay.
  • Coordinate efforts across departments to create lasting memories for guests celebrating special occasions.

Requirements:

  • Excellent Communication Skills, VIP management, Housekeeping, Interpersonal Skills, VIP, Property, Exceptional Customer Service, Administration, Guest Relations, Hospitality Management, Restaurant Management, Attention to Detail, Team Leader, Hotel Management, Hospitality

We offer a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence. Some benefits include career growth opportunities, unique strong culture, best-in-industry training, complimentary stays, paid holidays/vacation, dental and medical/life insurance, employee service awards/Birthday Gift, annual employee party/social and sporting events, complimentary meals in dedicated employee restaurant.

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.

About Us:

Our organization values warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Our goal is to deliver authentic and purposeful experiences to every guest, just like the experience we deliver at Four Seasons Hotel Singapore.

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