Luxury Guest Experience Leader

2 days ago

Singapore beBeeConcierge Full time

About this Role

We are seeking an experienced and skilled Concierge to join our team. As a leader in luxury hospitality, we pride ourselves on delivering exceptional guest experiences.

Key Responsibilities:

  • Provide prompt and personalized responses to guest inquiries, tailoring thoughtful recommendations that exceed expectations
  • Handle guest concerns and special requests with confidence, discretion, and care
  • Serve as a knowledgeable, approachable resource for hotel information, reservations, and local area insights
  • Accurately manage the processing of packages, messages, and mail to and from guests
  • Keep Concierge materials, digital tools, and vendor information up to date and professionally presented
  • Cultivate close relationships with local partners to gain exclusive access to restaurants, shows, attractions, and experiences
  • Assist with the storage and retrieval of luggage and packages to ensure a seamless arrival/departure experience
  • Use internal systems to record preferences, track special arrangements, and ensure accurate billing
  • Support the Chef Concierge in administrative duties such as managing e-attendance, overtime reporting, and part-time staffing needs
  • Lead daily Concierge and Bell Desk operations in the absence of the Chef Concierge, ensuring smooth performance and service consistency
  • Actively manage lobby flow during busy periods, ensuring guests are attended to quickly and graciously

Requirements:

  • A certified member of Les Clefs d'Or (Golden Keys) with prior leadership experience in Concierge, preferably in a luxury brand
  • Leader with the ability to mentor and inspire others through service excellence and emotional intelligence
  • Deep understanding of the guest journey and a commitment to crafting meaningful touchpoints at every stage
  • Strong local knowledge and a passion for uncovering and sharing exceptional guest experiences
  • Excellent interpersonal and organisational skills, with a high level of accuracy and efficiency
  • Comfortable using hotel software and guest experience platforms

About Our Team

We believe in fostering a culture built on mutual respect, growth opportunities, and a world-class employee experience. If you share our values and passion for delivering exceptional guest experiences, we encourage you to apply.

This position offers career growth opportunities, a unique strong culture, best-in-industry training, and more.

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