>Luxury Guest Experience Manager

3 days ago

Singapore beBeeAmbassador Full time $60,000 - $80,000

Job Title:

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As a Luxury Guest Experience Manager, you will be the face of our guest experience—an ambassador of excellence, a leader of our Concierge and Guest Services team, and the curator of memorable stays.

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Key Responsibilities:

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  • Crafting thoughtful and tailored recommendations that enhance each stay, ensuring all guests receive exceptional, personalized service.">
  • Lead and inspire the Concierge and Guest Services team to uphold the highest standards of service. Set clear goals, manage daily operations, and foster a culture of accountability and passion.">
  • Ensure seamless coordination between departments to meet guest expectations. Maintain awareness of hotel operations, events, arrivals/departures, VIPs, and guest preferences.">
  • Develop goals and work plans that drive team performance and align with property-wide financial and guest satisfaction objectives.">
  • Establish and maintain relationships with premier restaurants, cultural sites, and local businesses. Curate an up-to-date concierge database to deliver unparalleled recommendations.">
  • Oversee departmental schedules, participate in hiring and appraisals, manage capex and service accruals, and ensure timely requisitions and payments for part-time services.">
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Requirements:

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  • A certified member of Les Clefs d'Or (Golden Keys) with proven leadership experience in Concierge, preferably in a luxury brand.">
  • Leader with the ability to mentor and inspire others through service excellence and emotional intelligence. Commitment to employee training, learning, and development, fostering a positive and productive work environment.">
  • Deep understanding of the guest journey and a commitment to crafting meaningful touchpoints at every stage.">
  • Strong local knowledge and a passion for uncovering and sharing exceptional guest experiences.">
  • Excellent interpersonal and influencing skills in building and maintaining relationships across departments and with guests, creating a memorable and high-quality experience.">
  • Strong organizational and problem-solving abilities. Ability to manage teams, handle complex schedules, and coordinate across departments.">
  • Comfortable using hotel software and guest experience platforms.">
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What We Offer:

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  • With a culture built on mutual respect, a growing world of opportunities, and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.">
  • Unique strong culture.">
  • Best-in-industry training.">
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals.">
  • Paid holidays/vacation.">
  • Dental and medical/life insurance.">
  • Employee service awards/Birthday Gift.">
  • Annual employee party/social and sporting events.">
  • Complimentary meals in dedicated employee restaurant.">
"],

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