Technical Specialist
2 months ago
Job Title: Technical Specialist
About the Role:
We are seeking a skilled Technical Specialist to join our team at Courts Singapore. As a Technical Specialist, you will be responsible for performing general administration duties, assisting merchandisers with S4-related campaigns, and conducting weekly sales tracking and analysis.
Key Responsibilities:
- Diagnose and repair mobile devices, including troubleshooting and quality control
- Provide estimates and quotes for repairs
- Assist customers with inquiries and resolve issues
- Maintain and use repair tools and equipment
- Perform OS setup and software installations on notebooks
- Upgrade RAM, replace screens, keyboards, and batteries on notebooks
- Assess and fix water damage on notebook motherboards
Requirements:
- Proficient in MS Office and Excel
- Experience in handphone repair
- Basic computer hardware knowledge
- Up-to-date knowledge of various operating systems
- Minimum 1 year of working experience
- Ability to repair a variety of mobile devices
Personal Attributes:
- Willingness to work on weekends, public holidays, and retail hours
- Commitment to working independently and as part of a team
- Excellent customer service skills
- Attention to detail and ability to prioritize work
- Good interpersonal and communication skills
About Us:
Courts Singapore is a leading retailer of consumer electronics and home appliances. We are committed to providing excellent customer service and supporting our customers with expert technical knowledge.
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