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Strategic Account Manager

4 weeks ago

Singapore RK RECRUITMENT PTE. LTD. Full time
Key Account Holder Job Description

Company Overview:

RK RECRUITMENT PTE. LTD., a leading recruitment agency, seeks an experienced Key Account Holder to join our team.


Job Summary:

We are looking for a skilled and results-driven Key Account Holder to manage our key accounts and drive business growth.


Salary: $3,800 - $4,500

Job Description:

The Key Account Holder will be responsible for building and maintaining strong relationships with key clients, ensuring their satisfaction and driving revenue growth.

Responsibilities include:

  • Serving as the primary contact for key accounts, addressing daily inquiries and requests in a timely and accurate manner.
  • Providing excellent customer service, resolving issues promptly, and escalating concerns to senior management when necessary.
  • Cultivating and sustaining strong relationships with key clients, understanding their needs, and developing strategic plans to meet those needs.
  • Collaborating with internal teams to ensure seamless communication and effective execution of client requests.
  • Tracking progress, identifying potential problems, and taking proactive measures to prevent issues from affecting the customer experience.
  • Preparing regular reports on account activities, client satisfaction, and key performance indicators (KPIs) to inform business decisions.

Required Skills and Qualifications:

To be successful in this role, you must have:

  • A minimum of 2 years of experience in customer service, account management, or a related field.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with key clients.
  • Excellent problem-solving and conflict-resolution abilities, with a proven track record of success.
  • Ability to work independently and as part of a team, with a focus on delivering results and driving business growth.
  • Proficiency in customer service software and MS Office, with experience working with CRM systems preferred.

Benefits:

We offer a competitive salary package, including benefits such as AWS and VB, as well as opportunities for career growth and development.


Others:

Please submit your updated resume, highlighting your relevant skills and experience, by clicking the APPLY NOW button below.