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Guest Relations Ambassador
2 months ago
A Guest Relations Officer is responsible for delivering exceptional customer experiences from the moment guests arrive at our establishment. This role requires a high level of professionalism, attention to detail, and a passion for providing outstanding service.
Key Responsibilities- Ensure a warm and welcoming atmosphere for all guests, providing personalized attention and ensuring their needs are met.
- Manage waiting lists and seating arrangements to optimize guest satisfaction.
- Communicate effectively with guests, staff, and management to ensure seamless service delivery.
- Maintain a clean and organized workspace, adhering to health and safety standards.
- Collaborate with the team to achieve exceptional guest satisfaction and loyalty.
- Minimum 1-2 years of experience in a similar role in the hospitality industry.
- Excellent communication and interpersonal skills.
- Basic computer skills and proficiency in restaurant software.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Positive attitude, high energy level, and a passion for customer service.
The Guest Relations Officer may be required to work varying shifts, including public holidays, and may be exposed to stressful conditions.
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