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Customer Service Team Lead

2 months ago

Singapore ABSOLUTE YOU SG PTE. LTD. Full time
About the Role

We are seeking a highly motivated and organized Customer Service Supervisor to join our team at ABSOLUTE YOU SG PTE. LTD. as a key member of our operations team.

Key Responsibilities
  • Customer Service Excellence: Lead by example, ensuring every member feels welcomed and valued through exceptional service and a friendly, approachable demeanor.
  • Communication and Inquiries: Build strong connections within our community by addressing member inquiries and resolving any concerns with a positive, solutions-oriented approach.
  • Operations Management: Ensure a seamless member experience by efficiently managing check-ins and check-outs, making each visit smooth and enjoyable.
  • Scheduling and Staff Management: Manage and coordinate staff schedules to ensure optimal coverage during all studio hours, keeping operations running smoothly.
  • Multi-Tasking and Sales: Balance your role by engaging with members while actively driving sales, helping the studio meet its goals.
  • Studio Maintenance: Oversee the maintenance and cleaning of studio assets, ensuring a clean, inviting atmosphere for everyone.
  • Inventory Management: Keep our studio well-supplied by conducting regular stock counts of consumables, assets, and merchandise, ensuring everything is in order.
What We Offer
  • Free Cycle and Pilates Classes: Stay fit and healthy with complimentary access to our dynamic range of classes.
  • Fun Working Environment: Be part of a team that thrives on enthusiasm, positivity, and a shared passion for fitness in a lively, supportive atmosphere.
  • Personalized Career Path Planning: Grow your career with us Benefit from personalized career planning to help you achieve your professional aspirations.
  • Employee Discount: Enjoy exclusive discounts on our merchandise, keeping you fully equipped for your fitness journey.
  • Flexible Schedule: Balance your work and personal life with a flexible schedule that fits your lifestyle.
  • Health Insurance: Prioritize your well-being with comprehensive health insurance coverage.