Team Lead
3 weeks ago
Responsibilities:
- Manage and Maintains customers’ inventories, report and investigate damaged or missing inventory
- Handle customers’ enquiries. Document, investigate and resolve all customer concerns in a timely fashion
- Prepare reports for customers or audit and any ad-hoc reports required
- Process customers’ sales orders and warehouse receipts
- Prepare documentations for shipments
- Coordinate with warehouse on customers’ shipment/packing requirements
- Liaise with forwarders/truckers on shipment bookings and collections
- Update logs and documentation for processes
- Assist in inventories stock take and cycle count.
- Manage all warehouse Billing to be submit on time to the Billing team
- Manage manpower allocation and annual leave arrangement
- Maintains storage area by organizing floor space and reporting monthly usage of location.
- Maintain warehouse supplies and arrange equipment for repair if needed
- Ensure workspace is free of debris and remove safety hazards from the area
- Pursue continuous improvement initiatives to drive increased productivity and service levels.
- Perform safety training for staffs
Requirements:
- Possess a Degree or Diploma qualification with 2 years of experience in the logistics industry
- Display ability to work on issues independently and drive improvement initiatives
- Exceptional customer service skills
- Excellent communication and problem solving skills
- Ability to perform root cause analysis on more complex and less mature processes and services
- High proficiency in Microsoft Excel and basic data management/manipulation
Tell employers what skills you have
Customer Service Skills
Coaching
Leadership
Microsoft Excel
Interpersonal Skills
Inventory
Exceptional Customer Service
Root Cause Analysis
Compliance
Communication Skills
Team Lead
Team Player
Audit
Safety Training
Software Development
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