Customer Success Team Lead

3 weeks ago


Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full time
Critical Role in Patient Experience

As a Customer Success Executive at Oriental Remedies Incorporated (Private Limited), you will serve as the primary point of contact for our customers, ensuring seamless communication and resolving any queries or concerns they may have.

Key Responsibilities
  • Manage patient flow, phone, and walk-in enquiries to maintain smooth scheduling and clinic operations.
  • Collaborate with internal teams to optimize clinic revenue and drive process improvements.
  • Develop effective strategies to enhance customer satisfaction and loyalty.
  • Maintain accurate and up-to-date performance reports to inform business decisions.

Requirements
  • 1-2 years of customer service or telemarketing experience in the retail or healthcare industry.
  • Experience working in a fast-paced environment with a focus on customer satisfaction.
  • Strong communication and interpersonal skills, with the ability to work independently and as part of a team.

Benefits
  • Opportunity to work in a dynamic and growing company.
  • Competitive salary package and benefits.
  • Professional development and growth opportunities.

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