Customer Success Manager
11 hours ago
Orange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.
About the Role
- Develop and execute a customer success strategy to drive customer adoption, expansion, and retention
- Lead a team of customer success executives to ensure successful customer outcomes
- Collaborate with internal teams to align customer success with product roadmap
- Build deep relationships with customers to understand their business objectives and provide trusted advisory services
- Work with sales teams to drive adoption and growth of our customers
- Develop and manage customer success plans to ensure customer success
- Monitor and measure key performance indicators to inform customer and business strategy
About Us
Orange Gum PTE LTD is a leading provider of enterprise communications solutions. We pride ourselves on building technology for the future of communication that creates richer meanings, deeper trust, and better connections. With a global presence in Europe, North America, South America, New Zealand, and Southeast Asia, we offer a collaborative and inclusive environment where every employee is respected and empowered to be their best selves at work.
What We Offer
- Competitive salaries
- Flexible working arrangements
- Training and development opportunities
- A collaborative and inclusive environment
- A chance to work with a leading provider of enterprise communications solutions
Requirements
- At least 5 years of customer success or sales experience, preferably within a SaaS organization
- 3+ years in a management role
- Excellent communication skills both with customers and within an organization
- Strong track record of identifying customer needs and successfully implementing long-term software solutions
- Ability to build trust and rapport with a customer success team
- Ability to challenge team members and be challenged to achieve team goals
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