Customer Success Manager

24 hours ago


Singapore STAR CAREER CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Work Location: Ang Mo Kio


You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.


Job Responsibilities:

  • Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
  • Contribute to service improvement reviews with internal teams and recommend service improvement plans.
  • Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
  • Act as a point of contact for service escalations by the clients.
  • Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
  • Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
  • Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
  • Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

  • Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
  • Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
  • Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
  • Experience in handing customer queries , customer satisfaction, retentions and engagement.


To Apply or find out more information on this role, please email us or send in your updated resume to: shelly.tan@starcareerconsulting.com


Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)


Tell employers what skills you have

Account Management
Customer Experience
Service Management
Cyber Security
Customer Relationships
ISO
Customer Success
ISO 27001
Product Management
Customer Management
Customer Satisfaction
Cyber Security Management
CISSP
Service Delivery

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