Customer Success Specialist

3 weeks ago


Singapore GLINTS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Title: Customer Success Engineer

Location: Singapore/ West

Industry: Tech

Perm

Responsibilities:

  • Manage customer relationships and site deployments, ensuring smooth operation and troubleshooting of technical issues.
  • Collaborate with customers to understand technical needs, provide support, and recommend solutions.
  • Lead the implementation of video analytics solutions, conduct training, and ensure customer satisfaction.
  • Administer the platform, manage user accounts, and troubleshoot as needed.
  • Work with internal teams to enhance the customer experience and provide feedback for product improvement.
  • Mentor interns and contribute to process documentation.
  • Stay updated on industry trends to improve customer success strategies.

Requirements:

  • Experience in customer success or technical account management.
  • Strong background in software development or technical support.
  • Excellent communication, problem-solving, and project management skills.
  • Service-oriented with a customer-first mindset.
  • Freshers with good communication and problem-solving skills are also encouraged to apply.
  • Candidates with their own transportation are preferred.
  • Valid driving license

(EA:20C0196)

R22108971


Tell employers what skills you have

Account Management
Management Skills
Troubleshooting
Customer Experience
Video Analytics
Customer Relationships
Customer Success
Project Management
Driving License
Transportation
Market Development
Presentation Skills
Customer Satisfaction
Product Improvement
Software Development
Technical Support

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