Customer success specialist

2 days ago

Singapore This Is An IT Support Group Full time

DescriptionWhat We’re Looking For:
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Program Manager and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.
Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.
Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.
What You'll Do:
Manage a portfolio of Enterprise Premium Support clients
Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
Responsible for overseeing the completion of the customer's scope of work
Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Manager (CSM) and/or Program Manager as needed
Work closely with the Program Manager to continually enhance our enterprise support offerings through collaborative efforts
Support Program Manager in completing operational tasks necessary for software and/or service deliveries
Identify workflow inefficiencies or out-of-scope requests, and support the Program Manager in alignment among all stakeholders regarding the scope of Enterprise support
What You'll Bring:
Bachelor’s degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the Saa S industry
Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
Strong analytical skills enabling effective problem-solving in business contexts
Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
Experience with large-scale enterprise implementations, understanding associated challenges and requirements
Proficient in Boolean logic and data structuring methodologies
Excellent written and verbal communication skills in English
Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
The ability to legally work in the country of hire is required for this position.
What We Offer:
Enjoy flexible paid time off options for enhanced work-life balance.
Comprehensive health insurance tailored for you, complete with an annual health check.
Special discount on selected restaurants/shops through our food delivery partner.
Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.
Energetic work environment with a hybrid work style, providing the balance you need.
Benefit from our family leave program, which grows with your tenure at Meltwater.
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: 60 Anson Rd, #18-03 Mapletree Anson, Singapore 079914
When You'll Join: November 2024
Our Story
The sky is the limit at Meltwater. At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best-in-class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.
Our award-winning culture is our north star and drives everything we do – from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products — and making sure to celebrate our successes and have fun along the way.
We’re proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to reach your goals.
So, in a nutshell, that's Meltwater. We love working here, and we think you will too.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.#J-18808-Ljbffr

  • Customer Success Specialist

    4 days ago

    Singapore Zendesk Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Success Specialist to join our team. As a key member of our customer-facing organization, you will be responsible for driving business growth and delivering exceptional customer experiences.

  • Customer success specialist

    1 day ago

    Singapore TVS Digital Pte. Ltd. Full time

    Get notified about newCustomer Success Specialistjobs inSingapore. 3,000+Customer Success Specialist Jobs in SingaporeCommercial Coordination & Customer Success Support (Mumbai)Administrative Assistant and Concierge Ambassador (Singapore)Expression of Interest - Customer Success ManagerFront Desk Receptionist- Global Corporate Banking Division...

  • Customer Success Specialist

    3 weeks ago

    Singapore HIPVAN PTE. LTD. Full time

    Roles & ResponsibilitiesJob SummaryWe're looking for a skilled professional to help us redefine what good service means to our customers. As a Customer Success Specialist, you will be responsible for delivering a customer-centric experience across all channels, including phone calls, emails, and live chat. Your goal will be to monitor and maintain the...

  • Customer Success Professional

    4 days ago

    Singapore Teleperformance Full time

    OverviewThe Customer Success Specialist role represents the face of the client, embodying their brand, culture, and values. A positive attitude and professional behavior are essential in determining how our clients are perceived by their customers.Responsibilities and AccountabilitiesKey responsibilities include supporting customers with online orders,...

  • Customer success

    2 weeks ago

    Singapore Fairview International School Full time

    Customer Success & Project Management Specialist Customer Success and Project Management Specialist Key Reply is seeking a proactive Customer Success and Project Management (CSPM) Specialist to manage client relationships, ensure successful project delivery, and drive ongoing client success. If you have a background in healthcare or customer-based Saa S,...

  • Customer Success Specialist

    4 weeks ago

    Singapore Trip Full time

    At Trip, we're looking for a skilled Customer Success Specialist to join our team. As a key point of escalation for our customers and partners, you'll be responsible for providing world-class service to improve customer retention and regain their confidence in our brand.This role comes with competitive pay, comprehensive benefits, and opportunities to...

  • Customer Success Specialist

    3 weeks ago

    Singapore GLINTS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesTitle: Customer Success EngineerLocation: Singapore/ WestIndustry: TechPermResponsibilities: Manage customer relationships and site deployments, ensuring smooth operation and troubleshooting of technical issues. Collaborate with customers to understand technical needs, provide support, and recommend solutions. Lead the...

  • Technical Solutions Specialist

    4 days ago

    Singapore Red Hat Asia-Pacific PTE LTD Full time

    The estimated salary for this role is SGD $120,000 - $180,000 per annum.Company OverviewRed Hat Asia-Pacific PTE LTD is the world's leading provider of enterprise software solutions. Our community-powered approach delivers high-performing Linux, cloud, container, and Kubernetes technologies across 40+ countries. Associates have flexibility to choose work...

  • Customer success specialist

    2 days ago

    Singapore 株式会社ソラスト Full time

    We are seeking a passionate individual to support our global corporate clients in transforming their learning experiences through GLOBIS Unlimited, our business microlearning platform. This is the first role of the team, and we are looking for someone entrepreneurial to be the start of it. 業務内容/Job Details関わるサービス/Services Offered by...

  • Customer success manager

    1 week ago

    Singapore Cisco Systems, Inc. Full time

    As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will...

  • Customer Success Manager

    3 weeks ago

    Singapore ORANGE GUM PTE LTD Full time

    Senior Customer Success ManagerOrange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.About the RoleDevelop and execute a customer success strategy to...

  • Customer success manager

    3 days ago

    Singapore Shield Financial Compliance Full time

    Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers, helping them achieve maximum value from the Shield’s platform. You will share new product releases or content...

  • Customer Success Manager

    3 weeks ago

    Singapore Zendesk Full time

    Customer Success Manager Job DescriptionWe are seeking a highly motivated and driven Customer Success Manager to join our team at Zendesk. In this role, you will be responsible for building and fostering strong relationships with our customers to minimize churn and contraction while driving expansion opportunities.As a Customer Success Manager, you will...

  • Director, customer success

    2 days ago

    Singapore Zendesk Singapore PTE Full time

    Director, Customer SuccessLocation:Singapore Focus:SEA, GCR, Korea, India | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and...

  • Director, customer success

    2 days ago

    Singapore Zendesk, Inc. Full time

    Job DescriptionLocation: Singapore Focus: SEA, GCR, Korea | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We...

  • Customer Success Strategist

    3 weeks ago

    Singapore Red Hat Asia-Pacific PTE LTD Full time

    Customer Success Planning and ExecutionThe Customer Success Executive is responsible for developing and implementing customer success plans designed to ensure customers achieve their business objectives with Red Hat products and platforms.Key Responsibilities:Collaborate with customers to understand their technical and business priorities, and develop...

  • Director, customer success

    3 weeks ago

    Singapore V V TECHNOLOGY PTE. LTD. Full time

    Design, execute, and continuously optimize customer success strategies for the company in Southeast Asia to ensure customer satisfaction and retention meet the expected goals. Responsible for building and managing the customer success team. Develop and implement customer training plans to help customers better understand and use the products, thereby...

  • Customer success manager

    2 days ago

    Singapore Shield Financial Compliance Full time

    Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...

  • Customer success manager

    3 days ago

    Singapore Datadog Full time

    As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...

  • Manager of Customer Success

    3 weeks ago

    Singapore ORANGE GUM PTE LTD Full time

    Roles & ResponsibilitiesAbout UsOrange Gum, as part of the Soprano Design Group, has over 20 years of experience in the development and provision of world leading mobile messaging and wireless application infrastructure. With a vision to make mobile messaging relevant and valuable to business, Soprano Design has developed a wide range of enterprise ready...