Customer Service Team Lead
3 weeks ago
We are seeking a highly skilled Customer Service Team Lead to join our team at DADACONSULTANTS PTE. LTD. The successful candidate will be responsible for overseeing the Customer Service department, ensuring that all team members are adequately trained and equipped to provide top-notch service to our clients.
Key Responsibilities
- Develop and implement strategies to improve customer satisfaction and retention.
- Lead and manage a team of customer service representatives to ensure that they are meeting their performance targets.
- Collaborate with internal teams to resolve customer complaints and issues.
- Monitor and analyze customer feedback to identify areas for improvement.
Requirements
- At least 5 years of experience in customer service management, preferably in the gaming industry.
- Proven track record of improving customer satisfaction and retention.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
Apply now if you are a motivated and results-driven individual who is passionate about delivering exceptional customer service.
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