Senior customer service officer
2 weeks ago
Job Description We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY Responsibilities: Provide coaching and training to the team members Conduct regular transaction monitoring and call reviews Ensure that training and development plans are in place Manage fair and consistent application of performance management and disciplinary measures Work across departments to improve business processes and enhance efficiency Deliver operational results Generate reports to clients Prepare monthly business review Other ad hoc duties as assigned Requirements: Minimum 2 year(s) of relevant experience in a supervisory role, preferably in a contact centre or customer service environment Tech savvy and has good knowledge of Microsoft Office Possess good interpersonal and communication skills, creativity and problem-solving skills Able to motivate team to achieve business targets Good leadership and people management skills We offer competitive compensation, ongoing training, and a supportive work environment. If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience. Interested candidates may Whats App us at 6015 6788 or email us at #J-18808-Ljbffr
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customer service
3 weeks ago
Singapore ELKEN SERVICE PTE. LTD. Full timeRoles & ResponsibilitiesStrong listening, communicating, and customer service skills. Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Knowledge of our company's market, industry, and products.Tell employers what skills you haveCustomer Service SkillsAbility to MultitaskMicrosoft...
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Senior Officer, Customer Service Expert
3 weeks ago
Singapore United Overseas Bank Full timeJob SummaryWe are seeking a skilled Customer Service Officer to join our team at United Overseas Bank. As a Senior Officer, you will be responsible for delivering exceptional customer service and ensuring high standards of service delivery to our customers.Key ResponsibilitiesMonitor and respond to customer inquiries and issues via various channels.Maintain...
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Branch Senior Customer Service Officer
3 weeks ago
Singapore BANK OF CHINA LIMITED Full timeJob SummaryAs a Branch Senior Customer Service Officer at BANK OF CHINA LIMITED, you will be responsible for delivering exceptional customer service and ensuring seamless branch operations. Key responsibilities include verifying customer signatures, checking teller transactions, and managing queue waiting times.Key ResponsibilitiesVerify customer signatures...
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Customer Service Officer
4 weeks ago
Singapore Revup Proservices Pte Ltd Full timeCustomer Service Officer (Up to $2000) Responsibilities Assit with customer enquires and sales of product Assisting in top up, refunds or claims Assist with dispatch duties to the different location when required Requirements: Customer service mindset Comfortable with handling of cash Toh Jun Xian Senior Consultant R1879771 Revup Proservices Pte...
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Customer Service
3 weeks ago
Singapore ZERO SPOT LAUNDRY SERVICE PTE LTD Full timeRoles & ResponsibilitiesJob responsibilities· Develop, manage and maintain good customer account relationship between Zero Spot and corporate clients (existing & potential).· Achieving volume, profitability and customer satisfaction KPIs by management.· Generate new business through innovative strategies, negotiate deal terms.· Conflict Resolution –...
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Customer service manager
2 weeks ago
Singapore RMS MARINE & OFFSHORE SERVICE Full timeROLES & RESPONSIBILITIES : Playing a defining role in the communication with our Customer Center and Sales team in HQ. Respond to urgent enquiries & handle complains Increase sales revenue for business in local docking shipyards and site projects in local branch office. Leading the team or acting as “sounding board” and sparring partner for other key...
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Full-time Customer Service Officer
3 weeks ago
Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full timeRoles & ResponsibilitiesThe Job: Handle daily operation and maintaining of facilities within Bowling Centre Handle Cashier Counter during operation and reconcile daily payment balance Maintain relationship with the Club’s Members, guests and members of public by providing good customer service Ensure compliance to establish rules of the game during...
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Customer Service Representative
3 weeks ago
Singapore National Service Resort & Country Club Full timeJob SummaryThe Customer Service Officer will be responsible for handling telephone calls, enquiries, and memberships services for the National Service Resort & Country Club.Key ResponsibilitiesHandle telephone calls, answering enquiries on the Club's facilities and functions.Manage programmes applications and enquiries/facilities bookings.Assist with...
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Full-time Customer Service Officer
3 weeks ago
Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full timeRoles & ResponsibilitiesThe Job: Handling telephone calls, answering enquiries on the Club’s facilities and functions. Handling of the Club’s programmes applications and enquiries/facilities bookings. Cashiering duties. Membership services – collection of sub-fees Administrative duties E.g. safe-keeping and proper recording of issuance of keys and...
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Customer service officer
3 days ago
Singapore Rio Tinto Full timeA challenging opportunity to work in our World Class Aluminium commercial team Exposure to global operations, processes, and stakeholders Gain exposure across our global commercial business Based in Singapore, a global commercial hub for Rio Tinto Why exploreA challenging opportunity to work in our World Class Aluminium commercial team Exposure to global...
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Senior Customer Service Officer
2 months ago
Singapore TELE-CENTRE SERVICES PTE LTD Full timeRoles & ResponsibilitiesJob DescriptionWe are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us...
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Customer Service Officer
3 weeks ago
Singapore HOST PTE. LTD. Full timeRoles & ResponsibilitiesAs Customer Service Officer, you are the face of HoST to our customers. Your tact, sensitivity and professionalism strongly influence customer satisfaction and HoST’s prosperity. You partner with the sales team to generate sales, provide excellent customer service and smooth day-to-day operational support to your customer...
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Singapore DBS Bank Limited Full timeAnalyst / Senior Officer, Customer Service Officer, Customer Centre, Group Operations Business Function Group Technology and Operations (T&O) enables and powers our Bank with an efficient, nimble, scalable standard infrastructure through a strategic focus on Productivity, Quality & Control, Operating Models, Technology and People. In Group T&O, we manage...
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Customer Service officer
3 weeks ago
Singapore SEBASTIAN LIEW CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesThis position reports to the company's operation manager and interfaces with the clinic naturopaths and clients. The officer's role is to support good customer relations, ensure and adopt continuous improvement in service standards, ensure all operational processes run smoothly and cost-efficiently, manage inventory and orders, and...
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Customer Service Officer
3 weeks ago
Singapore MIND BODY AND PASSION PTE. LTD. Full timeJob SummaryAs a Customer Service Officer at Mind Body and Passion PTE. LTD., you will be the first point of contact for our clients, providing exceptional customer service and support. Key responsibilities include attending to incoming phone calls, emails, and walk-in clients with care and empathy, as well as managing office administrative tasks such as...
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Customer Service Officer
3 weeks ago
Singapore HELIUS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesOffice hoursLocation: Changi1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.2. Review customer existing home loan package and advice accordingly on the various option available3. To protect home loan portfolio by...
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Customer Service Officer
7 months ago
Singapore BEIJING 101 CORP. PTE LTD Full timeRoles & ResponsibilitiesJob Responsibilities· Responsible for handling front office reception and administration duties· Greet customers and answer all customers’ enquiries· Perform for scheduling appointment calendar and sending reminders appointments to customer· Generating and compiling of daily sales reports· Perform outlet stock-take and other...
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Customer Service Officer
2 months ago
Singapore PVG SEA PTE. LTD. Full timeRoles & ResponsibilitiesJOB DESCRIPTIONS Assist in administrative duties pertaining to student and course registration matters. Provide professional service and advice to achieve customer satisfaction. Assist customers with their queries and concerns with a service-oriented attitude. Actively promote the organisation’s programmes to prospective...
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Customer Service Officer
3 weeks ago
Singapore STRATEGIC MARKETING (S) PTE. LTD. Full timeRoles & ResponsibilitiesKEY RESPONSIBILITIES Maintain customer satisfaction through face-to-face interactions, phone calls and emails Effectively manage a large volume of incoming calls and emails Effectively resolve customers’ problems through strong and clear interpersonal dialogue Skilfully and calmly manage difficult and angry customers Liaise...
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Customer Service Officer
3 weeks ago
Singapore XIAOHONG PROPERTY MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesJob Description: Handle all customer service-related matters at the counter Provide excellent customer service, attend to tenant and shopper enquiries and feedbacks Promote loyalty program and related activities Assist in voucher sales, mall redemptions, reward program and any other marketing activations as required Support...