Customer Service Officer
1 day ago
KEY RESPONSIBILITIES
- Maintain customer satisfaction through face-to-face interactions, phone calls and emails
- Effectively manage a large volume of incoming calls and emails
- Effectively resolve customers’ problems through strong and clear interpersonal dialogue
- Skilfully and calmly manage difficult and angry customers
- Liaise with third-party service contractors for appointment scheduling and spare parts
- Data entry for customer information, feedback, complaints and warranty cards
- Provide after-sales support to sales personnel
SKILLS & QUALIFICATIONS
- Min GCE 'N/O' level, preferably with 2 years of relevant experience in a call centre environment
- Proficient in spoken and written English
- Strong people-handling skills and a keen listener
- Pleasant and strong personality, able to withstand difficult customers
- Ability to multi-task and manage time effectively
- Able to adapt/respond to different types of customers
- A team player with a positive service mindset
- Proficient in MS Office applications
- Knowledge in spare part management will be an advantage
Tell employers what skills you have
CRM
Ability to Multitask
Microsoft Office
Microsoft Excel
Written English
Aftersales
Interpersonal Skills
Customer Information
Customer Care
Administration
Data Entry
MS Office
Warranty
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Appointment Scheduling
Customer Service Experience
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