Senior Customer Service Officer

2 weeks ago

Singapore TELE-CENTRE SERVICES PTE LTD Full time
Roles & Responsibilities

Job Description

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Care Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY

Responsibilities:

  • Provide coaching and training to the team members
  • Conduct regular transaction monitoring and call reviews
  • Ensure that training and development plans are in place
  • Manage fair and consistent application of performance management and disciplinary measures
  • Work across departments to improve business processes and enhance efficiency
  • Deliver operational results
  • Generate reports to clients
  • Prepare monthly business review
  • Other ad hoc duties as assigned

Requirements:

  • Minimum 2 year(s) of relevant experience supervisory role, preferably in a contact centre or customer service environment
  • Tech savvy and has good knowledge of Microsoft Office
  • Possess good interpersonal and communication skills, creativity and problem-solving skills
  • Able to motivate team to achieve business targets
  • Good leadership and people management skills

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.


Interested candidates may WhatsApp us at 6015 6788 or email us at recruit@haileck.com


Tell employers what skills you have

Coaching
Management Skills
Leadership
Microsoft Office
Customer Care
Communication Skills
Team Lead
Team Leader
Microsoft Word
Customer Service
Performance Management
People Management
Customer Service Experience
Call Center

  • Senior Customer Service Officer

    1 day ago

    Singapore INITIA MANAGEMENT PTE. LTD. Full time

    Senior Customer Service OfficerAt INITIA MANAGEMENT PTE. LTD., we are seeking a highly skilled and experienced Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key...

  • Senior Customer Service Officer

    1 week ago

    Singapore MINISTRY OF SCALP THERAPY PTE. LTD. Full time

    Roles & ResponsibilitiesDelivering Exceptional Customer ServiceAs a Senior Customer Service Officer at MINISTRY OF SCALP THERAPY PTE. LTD., you will be responsible for leading a team of customer service professionals to provide top-notch service to our clients. Your key responsibilities will include:Coaching and mentoring team members to achieve exceptional...

  • Customer Service Senior Officer

    1 week ago

    Singapore JUST RECRUIT SINGAPORE PTE. LTD. Full time

    Job Title: Customer Service Senior OfficerJob Summary: We are seeking a highly skilled and experienced Customer Service Senior Officer to join our team at Just Recruit Singapore Pte. Ltd.Key Responsibilities:* Provide exceptional customer service to our clients, ensuring a high level of satisfaction and loyalty* Respond to customer inquiries and resolve...

  • Senior Customer Service Officer

    1 day ago

    Singapore INITIA INTERNATIONAL PTE. LTD. Full time

    Job Title: Senior Customer Service OfficerAt INITIA INTERNATIONAL PTE. LTD., we are seeking a highly skilled and experienced Senior Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore MINISTRY OF SCALP THERAPY PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Officer to join our team at the Ministry of Scalp Therapy PTE. LTD. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.Key ResponsibilitiesTeam...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore MINISTRY OF SCALP THERAPY PTE. LTD. Full time

    Roles & ResponsibilitiesDelivering Exceptional Customer ServiceAs a Senior Customer Service Officer at MINISTRY OF SCALP THERAPY PTE. LTD., you will be responsible for leading a team of customer service professionals to provide top-notch service to our clients. Your key responsibilities will include:Coaching and mentoring team members to ensure they meet...

  • Senior Customer Service Officer

    1 day ago

    Singapore 3XG PTE. LTD. Full time

    Customer Service OfficerAt 3XG PTE. LTD., we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer service.Key Responsibilities:Lead and manage a team of customer...

  • Senior Customer Service Officer

    1 day ago

    Singapore MINISTRY OF SCALP THERAPY PTE. LTD. Full time

    Customer Service OfficerWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at the Ministry of Scalp Therapy PTE. LTD.Key Responsibilities:Lead and mentor team members to deliver exceptional customer experiencesDevelop and implement training programs to enhance team performanceCollaborate with senior...

  • Senior Customer Service Officer

    1 day ago

    Singapore AVENUE K PTE. LTD. Full time

    Customer Service OfficerAvenue K PTE. LTD. is seeking a highly skilled and customer-focused Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Manage and mentor...

  • Senior Customer Service Officer

    1 day ago

    Singapore NVISUALLY ACADEMY PTE. LTD. Full time

    Customer Service OfficerAt NVISUALLY ACADEMY PTE. LTD., we are seeking a highly skilled and customer-focused Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key...

  • Senior Customer Service Officer

    5 months ago

    Singapore ALL ABOUT O PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user...

  • Senior Customer Service Officer

    5 months ago

    Singapore 3XG PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user...

  • Senior Customer Service Officer

    5 months ago

    Singapore AVENUE K PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user...

  • Senior Customer Service Officer

    1 day ago

    Singapore BOLLORE LOGISTICS SINGAPORE PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Officer to join our team at BOLLORE LOGISTICS SINGAPORE PTE. LTD. The successful candidate will be responsible for providing exceptional customer service and support to our clients in the seafreight industry.Key ResponsibilitiesHandle customer inquiries and resolve issues in a...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore INITIA INTERNATIONAL PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user...

  • Customer Service Officer/Sales Admin

    2 days ago

    Singapore INTERNATIONAL SERVICE APARTMENTS PTE. LTD. Full time

    Roles & ResponsibilitiesWork HoursMonday to Friday9.30am to 6.30pmSaturday12pm to 4pmJobscope1) Manage all customer complaints and resolve the issues promptly2) Work closely with the Sales team and Operation to address thecomplaints3) Manage Operations schedule and tasks4) Document all complaints for future evaluation.5) Update OTAs pricing and bookings6)...

  • Customer Service Representative

    1 day ago

    Singapore INTERNATIONAL SERVICE APARTMENTS PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Officer/Sales Admin to join our team at INTERNATIONAL SERVICE APARTMENTS PTE. LTD. The successful candidate will be responsible for managing customer complaints, working closely with the Sales team and Operations to address these complaints, and managing operations schedules and...

  • Senior Customer Service Manager

    1 day ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Senior Customer Service Officer Job DescriptionWe are seeking a highly skilled and experienced Senior Customer Service Officer to join our team at TELE-CENTRE SERVICES PTE LTD. As a Senior Customer Service Officer, you will be responsible for providing exceptional customer service and support to our valued customers.Key Responsibilities:Provide coaching and...

  • Senior Customer Service Officer

    2 weeks ago

    Singapore NVISUALLY ACADEMY PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience Train and upskill new and existing team members of the team, and provide actionable feedback Work closely with the senior management team to design & curate procedures for the best user...

  • Senior Customer Service Manager

    2 weeks ago

    Singapore TELE-CENTRE SERVICES PTE LTD Full time

    Senior Customer Service OfficerWe are seeking a highly skilled and experienced Senior Customer Service Officer to join our team at TELE-CENTRE SERVICES PTE LTD. As a key member of our call centre team, you will be responsible for providing exceptional customer service and support to our valued clients.Key Responsibilities:Lead and manage a team of customer...