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Senior Customer Service Officer

2 months ago

Singapore NVISUALLY ACADEMY PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
  • Train and upskill new and existing team members of the team, and provide actionable feedback
  • Work closely with the senior management team to design & curate procedures for the best user experience.
  • Attend and welcome visitors and customers by providing satisfactory customers service
  • Maintain customer records and monitor their appointment
  • To professionally and satisfactorily resolve customer complaints pertaining to products and services
  • To Implement & improve customer retention practices
  • To encourage a positive and cozy environment for the customers
  • Assist in other area, if needed from time to time

Qualifications & Requirements

  • Customer service enthusiast
  • Prior experience in the customer service field
  • Professional looking and well-groomed to the standards set
  • Proficient communication skills
  • Customer Service oriented and passionate about serving customers
  • Ability to stay calm in any given situation
  • Possess some degree of digital literacy
  • Prior experience in the beauty line would be a plus

Tell employers what skills you have

Customer Service Oriented
Lifestyle
Customer Experience
User Experience
Administration
Team Management
Communication Skills
Team Lead
Team Player
Customer Service
Customer Service Experience