Customer Service Representative

6 hours ago


Singapore INTERNATIONAL SERVICE APARTMENTS PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Officer/Sales Admin to join our team at INTERNATIONAL SERVICE APARTMENTS PTE. LTD. The successful candidate will be responsible for managing customer complaints, working closely with the Sales team and Operations to address these complaints, and managing operations schedules and tasks.

Key Responsibilities

1. Manage all customer complaints and resolve issues promptly.
2. Work closely with the Sales team and Operations to address customer complaints.
3. Manage operations schedules and tasks.
4. Document all complaints for future evaluation.
5. Update OTAs pricing and bookings.
6. Manage after-hours check-in and out enquiries.
7. Monitor and reply to reviews on OTAs and Google Reviews.
8. Work closely with check-in and out officers based on check-in and check-out schedules.
9. Prepare sales documents such as Tenancy Agreement and Invoice.

Requirements

• Microsoft Office
• Interpersonal Skills
• Information Technology
• Product Management
• Good Communication Skills
• Information Technology and Services industry
• Communication Skills
• Team Player
• Customer Service
• Pricing

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