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Customer Service Representative

2 months ago


Singapore SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD Full time
Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving complex customer issues, and ensuring seamless order fulfillment processes.

Key Responsibilities:

  • Provide pre-sales and post-sales consulting to customers on product/service order fulfillment processes, response to customer service requests, and other related matters.
  • Manage and coordinate the end-to-end customer experience, applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements.
  • Resolve customer service issues for complex, multi-country or multi-regional accounts, acting as a liaison between customers and internal organizations.
  • Influence changes to production and/or shipping schedules and price changes, identifying and following up on business opportunities.
  • Provide support to project management and ad-hoc administrative duties as assigned.

Requirements:

  • Korean language proficiency is a must, with an understanding of Korean business culture.
  • Relevant work experience supporting customer service, pre and post sales operations, and processing sales orders, logistics arrangements, and interacting with internal stakeholders.
  • Problem-solving skills to solve straight-forward issues, challenges, and problems within the field of specialization.

Work Environment:

Our company, SKILLSFORCE MANAGEMENT CONSULTANCY PTE LTD, operates in the Medical device and life science technologies industry, with a workplace location in North.