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Senior Customer Service Officer

2 months ago

Singapore NVISUALLY ACADEMY PTE. LTD. Full time
Customer Service Officer

At NVISUALLY ACADEMY PTE. LTD., we are seeking a highly skilled and customer-focused Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Manage and mentor team members to achieve quality and productivity for optimal customer experience
  • Train and upskill new and existing team members, and provide actionable feedback
  • Work closely with senior management to design and curate procedures for the best user experience
  • Attend and welcome visitors and customers by providing satisfactory customer service
  • Maintain customer records and monitor their appointments
  • Resolve customer complaints pertaining to products and services in a professional and satisfactory manner
  • Implement and improve customer retention practices
  • Encourage a positive and cozy environment for customers
  • Assist in other areas as needed
Requirements:
  • Customer service enthusiast with prior experience in the field
  • Professional looking and well-groomed to the standards set
  • Proficient communication skills
  • Customer service oriented and passionate about serving customers
  • Ability to stay calm in any given situation
  • Possess some degree of digital literacy
  • Prior experience in the beauty line would be a plus
What We Offer:
  • Opportunity to work with a dynamic and customer-focused team
  • Professional development and growth opportunities
  • Competitive salary and benefits package