Customer Service Team Lead

4 days ago


Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time
About ST Engineering

ST Engineering E-Services Pte. Ltd. is a global technology group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments.

Our history spans over 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About Our Line of Business – Mission Software & Services

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client's innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions.

Job Description

You will work as part of the National Service (NS) Registration and Enlistment team and be responsible for the smooth administration of the NS processes. This includes coordinating with stakeholders, managing cases, and providing clear information and guidance to pre-enlistees and their parents. You will oversee a team of assistants, prepare reports, and make recommendations to relevant authorities.

The role involves administering NS registration, pre-enlistment, and enlistment related activities, ensuring timely execution of tasks and compliance to processes. You will conduct verification checks on the NS processes and ensure timely submission of reports to stakeholders.

You will also communicate with pre-enlistees/parents when required and with internal stakeholders for necessary actions. Correspondence and participation in discussions with stakeholders, colleagues, and system technical teams are also key aspects of this role.

Required Skills and Qualifications
  • A track record of customer service experience and competency.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal and communication skills.
  • Proven leadership skills will be an advantage.
  • Meticulous with keen attention to details, highly disciplined, and service-oriented.
  • Proficient in Microsoft Office applications (Excel & Word).
Benefits
  • An environment where you will be working on cutting-edge technologies and architectures.
  • A safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
  • Meaningful work and projects that make a difference in people's lives.
  • A fun, passionate, and collaborative workplace.
  • Competitive remuneration estimated at SGD $80,000 per annum, plus comprehensive benefits.


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