Helpdesk Services Expert

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description:Responding to incident requests/enquiries/solutions via email under ticketing system or phone. ...

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or phone....

Responsibilities Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution Troubleshoot and resolve a wide range...

Roles & ResponsibilitiesResponsibilities:Provide first-level technical support for hardware, software, and network-related issues. Respond to and resolve helpdesk tickets via phone, email, or in person. Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Troubleshoot and resolve issues with operating systems...

Roles & ResponsibilitiesProvide IT helpdesk support to internal users, including remote assistance. Coordinate new staff onboarding, set up laptops, configure AD profiles, and manage system access. Track and manage IT assets, maintain inventory, and issue devices. Assist with server room maintenance and monitor infrastructure health. Troubleshoot computer...

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description (Support for Management and Production Floor)Project support as assigned or requested. Perform...

Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description (Support for Management and Production Floor) Project support as assigned or requested. ...

Roles & Responsibilitiesa) Incident and Problem Management:(i) Application Support• Install other 3-party applications upon request• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.• Making support request to issues related to Microsoft Office 365 platform.• Microsoft Office Apps Issues, e.g....

Roles & Responsibilitiesa) Incident and Problem Management:(i) Application Support• Install other 3-party applications upon request• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.• Making support request to issues related to Microsoft Office 365 platform.• Microsoft Office Apps Issues, e.g....

Primary ObjectivesEnsure timely and effective resolution of IT-related issues.Provide excellent customer service to internal stakeholders.Maintain accurate documentation of all support activities.Collaborate with senior IT staff to identify and resolve complex technical issues.As a Helpdesk Services Expert, you will play a vital role in ensuring the smooth...

Roles & ResponsibilitiesReporting to the Head of Department, you will be responsible for the following duties: Provide 1st Level remote and on-site troubleshooting support to all employees Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA Manage and support employee workstations, laptops or mobile devices for end-users...

Roles & ResponsibilitiesKey ResponsibilityServing as the first point of contact to operational and user inquiries via phone and email. Following up with users to ensure full resolution of issues. Collaboration with stakeholders to resolve issues. Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating issues...

Roles & ResponsibilitiesWe are seeking dedicated and experienced professionals to join our DC Operators and Helpdesk Support team. The ideal candidates will have a strong background in Data Centre Engineer Operations and Application Helpdesk Support. This role requires a deep understanding of data centre facilities and the ability to provide exceptional...

Roles & ResponsibilitiesProvide IT helpdesk support to internal users, including remote assistance. Coordinate new staff onboarding, set up laptops, configure AD profiles, and manage system access. Track and manage IT assets, maintain inventory, and issue devices. Assist with server room maintenance and monitor infrastructure health. Troubleshoot computer...

Roles & ResponsibilitiesDiploma/Degree in IT/Computer Science. At least 1 to 2 years of relevant experience. 1st level helpdesk to respond to calls. Provide first call resolution to users who called into our hotline which is public facing, advising on issues. Liaise with other support teams, or product teams as required to resolve requests/issues in a...

Roles & Responsibilities Diploma/Degree in IT/Computer Science. At least 1 to 2 years of relevant experience. 1st level helpdesk to respond to calls. Provide first call resolution to users who called into our hotline which is public facing, advising on issues. Liaise with other support teams, or product teams as required to resolve requests/issues in a...

We're committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business in the new norm. About the Role: This role is crucial to maintaining smooth IT operations during the absence of a regular team member. The candidate will provide first-level technical support,...

Roles & ResponsibilitiesJob Description1. Operate a Help Desk to manage all issues relating to facilities feedback, service requests, and any other issues.2. Manned facilities for receiving, logging, tracking and responding appropriately to user requests or feedback that are received via phone, e-mail and other communication platforms (e.g.,...

Roles & ResponsibilitiesJob Description1. Operate a Help Desk to manage all issues relating to facilities feedback, service requests, and any other issues.2. Manned facilities for receiving, logging, tracking and responding appropriately to user requests or feedback that are received via phone, e-mail and other communication platforms (e.g.,...

Roles & ResponsibilitiesHELPDESK AND DESKTOP SUPPORT ENGINEERCompany : Delteq Pte LtdDesignation : Helpdesk & Desktop Support EngineerQualification : Certificate/Diploma In IT related DisciplinesExperience : 3 Years and aboveFull/Contract : Full time (Permanent)Skills/Domain : 3-5 years of working experience in delivering projects and presales.Job...