Guest Services Coordinator
2 days ago
At Concorde Hotel Singapore, we are seeking a highly skilled and detail-oriented Reservations Officer to join our team. This role is responsible for ensuring seamless guest experiences from check-in to check-out.
Job Responsibilities:- Arrival Management: Confirm next day's arrivals and ensure accurate room allocation.
- Room Sales: Upsell available rooms to maximize revenue and enhance the guest experience.
- Customer Service: Respond promptly to guest inquiries via email or fax, maintaining a professional and courteous tone.
- Reservation Processing: Process reservations received from telephone calls in accordance with established procedures.
- OTA Integration: Input reservations from online travel agents into our Property Management System (PMS).
- PMS Updates: Update PMS details for bookings made through our Central Reservations System.
- Special Requests: Coordinate special requests for guests, such as fruit plates or wine, with our Room Service Department.
- Interpersonal Skills: Excellent communication and interpersonal skills to effectively interact with guests and colleagues.
- Independence and Teamwork: Ability to work independently and collaboratively as part of a fast-paced team.
- Attention to Detail: Maintain attention to detail to ensure accuracy and quality in all aspects of job responsibilities.
- Rotating Shifts: Willingness to work rotating shifts, including weekends.
We offer a competitive salary range of SGD 45,000 - 55,000 per annum, commensurate with experience. If you possess excellent interpersonal and organizational skills, we encourage you to apply for this exciting opportunity.
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