Guest Service Experience Coordinator
5 days ago
As a Guest Service Experience Coordinator at UOL Somerset Investments Pte. Ltd., you will play a pivotal role in ensuring an exceptional guest experience, directly addressing their needs and exceeding expectations.
This position is ideal for individuals who are customer-centric, efficient, and possess excellent communication skills.
Responsibilities- Treating all guests with respect and handling room reservations or walk-in requests, registration processes, or complaints with professionalism.
- To develop and maintain close business contact with in-house guests to provide a positive impression.
- Handle all incoming calls from internal or external parties to address the needs of all guests, ensuring that every call received is attended to promptly and pleasantly.
- Ensure timely reply to any guest enquiries via websites and email enquiries.
- Plan, organize, and coordinate quarterly activities for guests, recommending ideas to enhance their stay.
- To be well-equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast, always following Food and Beverage Safety and Hygiene policies and procedures.
- Maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge, and Living Room.
- Work closely with the team and other departments to ensure all information are shared promptly.
- Treating all guests with respect and handling rooms reservations or walk-in requests, registration processes, or complaints with professionalism.
- Perform Cashier-related functions such as posting charges to guests, ensuring all transactions are well accounted for.
- Develop desired salesmanship skills to maximize room revenue and provide guests with options.
- To be well-versed in property's standard procedures, current products, services, promotions, events, activities, and operating hours of establishment.
- To develop a working knowledge of Property Management System (PMS) to aid in various job functions.
- Prepare welcome folders and relevant materials for LSG guests before arrival.
- Handling all incoming calls from internal or external parties in a prompt and pleasant manner.
- Friendly and approachable demeanor
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Basic computer literacy and proficiency in Microsoft Office
- Cashiering and administrative support skills
- Flexibility and adaptability in a fast-paced environment
We offer a competitive salary of SGD $45,000 - $55,000 per annum, commensurate with experience, plus additional benefits.
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