Guest Service Experience Coordinator

5 days ago


Singapore UOL SOMERSET INVESTMENTS PTE. LTD. Full time
About the Role

As a Guest Service Experience Coordinator at UOL Somerset Investments Pte. Ltd., you will play a pivotal role in ensuring an exceptional guest experience, directly addressing their needs and exceeding expectations.

This position is ideal for individuals who are customer-centric, efficient, and possess excellent communication skills.

Responsibilities
  1. Treating all guests with respect and handling room reservations or walk-in requests, registration processes, or complaints with professionalism.
  2. To develop and maintain close business contact with in-house guests to provide a positive impression.
  3. Handle all incoming calls from internal or external parties to address the needs of all guests, ensuring that every call received is attended to promptly and pleasantly.
  4. Ensure timely reply to any guest enquiries via websites and email enquiries.
  5. Plan, organize, and coordinate quarterly activities for guests, recommending ideas to enhance their stay.
  6. To be well-equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast, always following Food and Beverage Safety and Hygiene policies and procedures.
  7. Maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge, and Living Room.
  8. Work closely with the team and other departments to ensure all information are shared promptly.
  9. Treating all guests with respect and handling rooms reservations or walk-in requests, registration processes, or complaints with professionalism.
  10. Perform Cashier-related functions such as posting charges to guests, ensuring all transactions are well accounted for.
  11. Develop desired salesmanship skills to maximize room revenue and provide guests with options.
  12. To be well-versed in property's standard procedures, current products, services, promotions, events, activities, and operating hours of establishment.
  13. To develop a working knowledge of Property Management System (PMS) to aid in various job functions.
  14. Prepare welcome folders and relevant materials for LSG guests before arrival.
  15. Handling all incoming calls from internal or external parties in a prompt and pleasant manner.
Requirements
  • Friendly and approachable demeanor
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Basic computer literacy and proficiency in Microsoft Office
  • Cashiering and administrative support skills
  • Flexibility and adaptability in a fast-paced environment
What We Offer

We offer a competitive salary of SGD $45,000 - $55,000 per annum, commensurate with experience, plus additional benefits.



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