Guest Service Coordinator

1 day ago


Singapore HOTEL ROYAL LIMITED Full time

**Job Overview**

HOTEL ROYAL LIMITED is seeking a highly skilled Guest Service Coordinator to join our team in Singapore. As a key member of our front office staff, you will be responsible for providing exceptional guest service and ensuring seamless room reservations.

About the Role:

  • You will be the first point of contact for guests, handling queries and resolving issues promptly and professionally.
  • Your attention to detail and organizational skills will ensure accurate reservation management and timely updates.
  • You will work closely with the front desk team to coordinate arrivals, departures, and other hotel operations.
  • With excellent communication skills, you will handle phone calls, emails, and face-to-face interactions with guests and colleagues alike.

Requirements:

  • You must possess at least a GCE 'N' / 'O' Level or equivalent qualification.
  • A minimum of 1 year of experience in a related field is required, although fresh graduates are welcome to apply.
  • You should be fluent in spoken and written English to effectively communicate with guests and colleagues.
  • Proficiency in Microsoft Office and hotel systems is essential for this role.
  • As a strong team player, you will be able to work independently and collaboratively to achieve excellent results.
  • Good communication and interpersonal skills are crucial for success in this position.
  • You should be able to work well under pressure and adapt to changing situations quickly.
  • Please note that occasional night shifts, weekends, and public holidays may be required.

What We Offer:

  • An estimated salary of SGD $35,000 - $50,000 per annum, depending on experience.
  • Yearly increment opportunities.
  • Annual Wage Supplement.
  • Outpatient medical benefits.
  • Dental benefit.

About Us:

HOTEL ROYAL LIMITED has been a prominent hotelier in Singapore since 1968, offering luxurious accommodations in the heart of the city. Our hotel is conveniently located near the Novena MRT Station and offers easy access to shopping and entertainment districts.



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