Guest Experience Coordinator
6 days ago
We are seeking a highly skilled Guest Experience Coordinator to join our team at AVANTE GYM & YOGA PTE. LTD.
About the RoleThe successful candidate will be responsible for creating a welcoming environment for our members and guests, managing front desk operations, assisting with membership inquiries, and ensuring a positive experience for all.
Key Responsibilities:- Guest Engagement: Provide exceptional customer service, greet members and guests warmly, and address inquiries about classes, schedules, and memberships.
- Membership Management: Assist with membership sign-ups, renewals, and cancellations, maintaining accurate records and data entry.
- Class Coordination: Manage class schedules, including bookings, cancellations, and waitlists, ensuring that all classes start on time and are adequately staffed.
- Payments and Billing: Process payments for memberships, class packages, and retail sales, maintaining accurate cash handling procedures.
- Facility Maintenance: Ensure the front desk area and common spaces are clean, organized, and welcoming, monitoring the cleanliness of studios and equipment.
- Community Building: Foster a sense of community by engaging with members, promoting events, and encouraging participation in classes and workshops.
- Possess a passion for fitness and wellness, with a basic understanding of gym and yoga practices.
- Demonstrate strong communication and interpersonal skills.
- Show ability to multitask and work efficiently in a fast-paced environment.
- Opportunities for professional development and growth within the fitness industry.
- A positive and supportive community atmosphere.
- Complimentary access to our gym and fitness group classes.
S$40,000 - S$50,000 per annum.
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