Guest Services Coordinator

7 days ago


Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

About the Role

As a Guest Services Coordinator at THE RITZ-CARLTON, MILLENIA SINGAPORE, you will play a crucial role in delivering exceptional service to our guests.

Key Responsibilities

  • Process all reservation requests, changes, and cancellations in a timely and efficient manner.
  • Identify guest needs and determine appropriate room types based on their preferences and requirements.
  • Verify availability of room types and rates to ensure seamless execution of reservations.
  • Explain guarantee, special rate, and cancellation policies to callers, ensuring transparency and clear communication.
  • Accommodate and document special requests, demonstrating a proactive approach to meeting guest expectations.
  • Answer questions about property facilities and services, as well as room accommodations, showcasing expertise and knowledge.
  • Apply sales techniques to maximize revenue, consistently striving for excellence in service delivery.
  • Input and access data in the reservation system, maintaining accuracy and efficiency.
  • Indicate special room reservation types by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns, upholding the highest standards of service quality.

Requirements and Qualifications

  • Foster a culture of exceptional service, ensuring uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets, adhering to the highest standards of integrity.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs with genuine care.
  • Develop and maintain positive working relationships with colleagues, supporting the team to reach common goals and exceeding quality assurance expectations.

Salary Information

The estimated salary for this position is SGD $45,000 - SGD $60,000 per annum, depending on experience and qualifications.

About Us

THE RITZ-CARLTON, MILLENIA SINGAPORE is a luxury hotel that offers an unparalleled level of service and hospitality. We are committed to delivering exceptional experiences to our guests and employees alike.



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