Senior Guest Experience Coordinator

8 hours ago


Singapore GRAND HYATT SINGAPORE Full time

Welcome to the Grand Hyatt Singapore, a world-class hotel that embodies luxury and sophistication. As a Senior Guest Experience Coordinator, you will be responsible for delivering exceptional service to our discerning guests while ensuring seamless daily operations in line with brand standards.

Key Responsibilities:
  • Provide outstanding customer service, addressing guest concerns and resolving issues efficiently.
  • Collaborate with the Concierge and Belldesk team to ensure smooth day-to-day operations.
  • Maintain accurate records of guest interactions and feedback.

To succeed in this role, you will require:

Essential Qualifications:
  • A minimum of 6 months' experience in hotel operations, preferably in a similar role.
  • Diploma or degree in Hospitality/Tourism Management or equivalent.
  • Possess excellent communication, interpersonal, and problem-solving skills.
Preferred Skills:
  • Mentoring and training colleagues to enhance their knowledge and skills.
  • Proven ability to work effectively in a fast-paced environment with multiple priorities.
  • Familiarity with property management systems and software.

We offer an attractive salary range of SGD $40,000 - $60,000 per annum, commensurate with experience, plus benefits and opportunities for professional growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, please apply today.



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