Senior Guest Experience Manager

16 hours ago


Singapore MARINA BAY SANDS PTE. LTD. Full time
Job Summary:

We are seeking a highly skilled Senior Guest Experience Manager to join our team at MARINA BAY SANDS PTE. LTD. As a key member of our Paiza Relations department, you will be responsible for delivering exceptional guest experiences and building strong relationships with our valued clients.

About the Role:

The ideal candidate will have prior experience in Sales or Customer Service roles, preferably within the hospitality industry. You will possess excellent communication and interpersonal skills, with the ability to work effectively with stakeholders across various departments. Your customer-focused approach, combined with your problem-solving skills and adaptability, will enable you to provide seamless support to our guests.

Key Responsibilities:

• Provide personalized service to Paiza guests, ensuring their needs and requests are met with promptness and professionalism.
• Work closely with stakeholders to resolve guest issues and feedback, ensuring high levels of guest satisfaction.
• Conduct MBS Casino tours for Paiza guests, highlighting the property's amenities and services.
• Explain and upsell programs to potential Paiza players, while maintaining knowledge of relevant terms and conditions.
• Ensure compliance with organizational guidelines and regulations throughout your duties.

Requirements:

• Diploma in hospitality or related field preferred.
• Prior experience in Sales or Customer Service role, preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and adaptability.
• Willingness to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.

Estimated Salary Range: SGD 50,000 - SGD 70,000 per annum, depending on experience and qualifications.

  • Singapore OUE RESTAURANTS PTE. LTD. Full time

    Unlock a Career in Luxury HospitalityOUE Restaurants Pte. Ltd., a leading operator of upscale dining and nightlife destinations, is seeking an experienced Senior Guest Experience Manager to join its team.About the Role:This is a unique opportunity to work with a dynamic team in creating exceptional experiences for high-end guests at our flagship venues in...


  • Singapore GRAND HYATT SINGAPORE Full time

    Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand...


  • Singapore This Is An IT Support Group Full time

    Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand...


  • Singapore Hyatt Hotels Corporation Full time

    Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our esteemed brand...


  • Singapore GRAND HYATT SINGAPORE Full time

    Roles & ResponsibilitiesJoin our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align...


  • Singapore Hyatt Corporation Full time

    Guest Experience ManagerAt Grand Hyatt Singapore, we are seeking a skilled Guest Experience Manager to oversee the daily operations of our Guest Experience team, including the Concierge and Belldesk team. This role requires a strong leader who can ensure efficiency and adherence to brand standards, while also building up and managing a new operational team...


  • Singapore SSG HOTELS PTE. LTD. Full time

    Roles & ResponsibilitiesAn exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:- Maxwell Reserve, Autograph Collection Hotel (Marriott);- Duxton Reserve, Autograph Collection Hotel (Marriott);- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);- The Serangoon Club, a Tribute...


  • Singapore Standard International Management, LLC. Full time

    Job Responsibilities: Primary liaison between guests and The Standard, Singapore. Review today, next day arrivals (three days on the weekends), and all departures to research guest information and update guest profiles in Opera system. Communicate with Reservations and Housekeeping team regarding arriving, in-house, or departed guests that might be of...


  • Singapore SG HOTELS PTE. LTD. Full time $3,000 - $6,000

    An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels: Garcha Group HotelsMaxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel...


  • Singapore STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD. Full time

    Job Title: Guest Experience CoordinatorAbout the Role:We are seeking an experienced Guest Experience Coordinator to join our team at STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD.Job Summary:The Guest Experience Coordinator will be responsible for managing day-to-day operations at the concierge counters and the Paragon Club lounge, ensuring seamless...


  • Singapore THE SINGAPORE RESORT & SPA Full time

    Job OverviewWe are seeking an experienced Director of Accommodation and Guest Experience to join our team at The Singapore Resort & Spa. This role will be responsible for the overall performance of the Rooms Division, ensuring exceptional guest experiences and high-quality services.About the RoleThis is a senior leadership position that requires a minimum of...


  • Singapore CONRAD SINGAPORE ORCHARD Full time

    Role Overview">Delivering Exceptional Guest ExperiencesHilton, a leading global hospitality company, is seeking a skilled Conrad Service Guest Service Executive to join our team at CONRAD SINGAPORE ORCHARD. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless communication across...


  • Singapore RAFFLES SENTOSA SINGAPORE Full time

    Roles & ResponsibilitiesJOB SUMMARYReporting to the Guest Experience Manager, the Assistant Guest Experience Manager will assist in collaborating closely with the butler team and assist in leading and supervising the guest experience team in delivering a seamless and delightful stay experience for our guests.What you will be DOING:• Collaborate closely...

  • Assistant manager

    3 weeks ago


    Singapore This Is An IT Support Group Full time

    You will be responsible to assist with the efficient running of the department in line with brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Guest Experience is responsible to assist the Guest Experience Manager in managing the daily operations of the Guest Experience team, including the Concierge and Belldesk...


  • Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time

    At Resorts World at Sentosa PTE. LTD., we are seeking a highly skilled and experienced Resort Guest Experience Host to join our team.Job OverviewThe Resort Guest Experience Host will be responsible for delivering exceptional guest service and ensuring that all guests have a memorable experience at our resort.Key Responsibilities:Deliver excellent service and...


  • Singapore Capella Singapore Full time

    Job DescriptionThe Manor Culturist is a key role in providing exceptional personalized service to guests at Capella Singapore. This position plays a crucial part in ensuring a perfect stay for our guests.Responsibilities:Arrival and Departure Coordination: Coordinate guest arrivals and departures, including luggage handling and facilitating...


  • Singapore 9CO CITIES PTE. LTD. Full time

    Embark on a rewarding career with 9CO CITIES PTE. LTD. as a Guest Experience Ambassador!About the RoleWe are seeking a highly skilled and passionate individual to join our team in providing exceptional guest experiences from pre-arrival to post-departure.This role involves taking care of the overall guest experience by showing interest, anticipating guest...


  • Singapore CONRAD CENTENNIAL SINGAPORE Full time

    Roles & ResponsibilitiesA Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.What will it be like to work for...


  • Singapore SAFFRONS RESTAURANT PTE. LTD. Full time

    Roles & ResponsibilitiesKey Responsibilities:• Greet guests warmly upon arrival and establish a welcoming atmosphere.• Act as the primary point of contact for guest inquiries, concerns, and specialrequests.• Build positive relationships with regular and new guests to foster loyalty.• Monitor service quality throughout the guest journey, from arrival...


  • Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full time

    Job OverviewWe are seeking an experienced Senior Front Office Manager to lead our team in delivering exceptional guest experiences at THE RITZ-CARLTON, MILLENIA SINGAPORE. As a key member of our Front Office leadership, you will be responsible for managing day-to-day operations, ensuring high standards of service quality, and driving business...