Senior Guest Experience Manager

7 days ago


Singapore OUE RESTAURANTS PTE. LTD. Full time
Unlock a Career in Luxury Hospitality

OUE Restaurants Pte. Ltd., a leading operator of upscale dining and nightlife destinations, is seeking an experienced Senior Guest Experience Manager to join its team.

About the Role:

This is a unique opportunity to work with a dynamic team in creating exceptional experiences for high-end guests at our flagship venues in Singapore's Central Business District. As a Senior Guest Experience Manager, you will be responsible for providing personalized service, managing guest relationships, and driving revenue growth through strategic partnerships and promotions.

Key Responsibilities:
  • Recognize and cater to the needs of VIP guests, ensuring seamless experiences across multiple touchpoints.
  • Manage daily bookings and optimize seating plans to maximize revenue.
  • Maintain accurate records of customer details and preferences using CRM systems.
  • Develop and execute strategies to attract new VIP guests and retain existing ones.
  • Collaborate with the events and sales teams to drive revenue growth and expand business opportunities.
  • Ensure high standards of service quality, sanitation, and facility maintenance.
  • Communicate effectively with management, colleagues, and stakeholders to resolve customer concerns and improve overall service delivery.

Requirements:
  • A minimum Diploma holder or equivalent qualification in hospitality, customer service, or a related field.
  • At least 1 year of experience in luxury hospitality, preferably in a similar role.
  • Excellent communication and interpersonal skills, with fluency in English and strong written and verbal skills.
  • Ability to maintain composure under pressure and handle difficult customer interactions professionally.
  • Familiarity with CRM systems and revenue management principles.

What We Offer:
  • A competitive salary range of SGD $5,500 - $7,000 per month, depending on experience.
  • Performance-based bonuses and career progression opportunities.
  • Family care leave, medical and dental benefits, and 5 days' work week.
  • A chance to work with a dynamic team in a fast-paced environment and contribute to the growth of a reputable company.


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