Senior Guest Experience Manager
7 days ago
OUE Restaurants Pte. Ltd., a leading operator of upscale dining and nightlife destinations, is seeking an experienced Senior Guest Experience Manager to join its team.
About the Role:
This is a unique opportunity to work with a dynamic team in creating exceptional experiences for high-end guests at our flagship venues in Singapore's Central Business District. As a Senior Guest Experience Manager, you will be responsible for providing personalized service, managing guest relationships, and driving revenue growth through strategic partnerships and promotions.
Key Responsibilities:
- Recognize and cater to the needs of VIP guests, ensuring seamless experiences across multiple touchpoints.
- Manage daily bookings and optimize seating plans to maximize revenue.
- Maintain accurate records of customer details and preferences using CRM systems.
- Develop and execute strategies to attract new VIP guests and retain existing ones.
- Collaborate with the events and sales teams to drive revenue growth and expand business opportunities.
- Ensure high standards of service quality, sanitation, and facility maintenance.
- Communicate effectively with management, colleagues, and stakeholders to resolve customer concerns and improve overall service delivery.
Requirements:
- A minimum Diploma holder or equivalent qualification in hospitality, customer service, or a related field.
- At least 1 year of experience in luxury hospitality, preferably in a similar role.
- Excellent communication and interpersonal skills, with fluency in English and strong written and verbal skills.
- Ability to maintain composure under pressure and handle difficult customer interactions professionally.
- Familiarity with CRM systems and revenue management principles.
What We Offer:
- A competitive salary range of SGD $5,500 - $7,000 per month, depending on experience.
- Performance-based bonuses and career progression opportunities.
- Family care leave, medical and dental benefits, and 5 days' work week.
- A chance to work with a dynamic team in a fast-paced environment and contribute to the growth of a reputable company.
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